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Freshsales, a CRM that’s part of the Freshworks suite of business software, is a platform designed to streamline and optimize the sales process for businesses of all sizes.

What sets Freshsales apart is its focus on sales-centric features, such as visual sales pipelines, built-in communication tools, and AI-powered insights. One of the best CRM platforms, Freshsales offers a high degree of customization, allowing users to tailor it to their specific needs and workflows. Whether you're a small startup or a large enterprise, Freshsales aims to provide a comprehensive solution for managing leads, deals, and customer relationships, all while keeping the user experience simple and intuitive.

In this in-depth review, I'll explore the key features, pricing, ease of use, and overall value of Freshsales CRM — based on my experience with the platform. I've looked beyond the marketing to provide hands-on, objective analysis. I spent many hours navigating its "Freddy AI" ecosystem, testing its predictive lead scoring with real-world datasets, and evaluating its built-in telephony to see if it truly offers a single pane of glass experience. As with all our reviews, we never accept payment for product rankings, ensuring that my verdict on Freshsales’ ease of use and its value for high-growth teams is based entirely on practical performance. By the end, you'll have a clear understanding of whether Freshsales is the right fit for your business and sales team.

Get Freshworks CRM solutions from $9 per user/mo

Freshsales is just one of a suite of CRM solutions offered by Freshworks, which combine phone, email, and messaging. Each solution is intuitive, user-friendly interface and boasts strong sales features; all reasons why our editors recommend Freshworks for small businesses.View Deal

Freshsales core capabilities

(Image credit: Freshsales )

Freshsales offers a comprehensive set of tools that cover all the essential aspects of customer relationship management. Its centralized database makes it easy to store, organize, and access customer data from a single place. Meanwhile, the ability to enrich contact profiles with additional information from social media and other public sources is a valuable time-saver.

The platform provides a visual sales pipeline that helps me track the progress of each deal from initial contact to closure. I can easily create and assign tasks, set reminders, and collaborate with my team to nurture leads effectively. I can also customize the deal stages, pipelines, and contact fields to match my specific sales process. The new AI-powered lead scoring is particularly useful, helping to prioritize the most promising opportunities based on their likelihood to convert.

When it comes to sales forecasting and pipeline management, Freshsales offers customizable sales reports and dashboards that provide real-time insights into key metrics such as revenue, win rates, and sales cycle length. I can easily filter and segment data to identify trends, spot bottlenecks, and make data-driven decisions when optimizing my sales process. I can track everything from individual rep performance to overall team productivity and revenue growth. The visual dashboards make it easy to digest complex data and share insights with stakeholders across the organization.

(Image credit: Freshsales )

For those in the field, Freshsales offers a fully-featured mobile app for iOS and Android devices, allowing me to access customer data, update deals, and communicate with my team on the go. The app also allows me to view and update contact information, log calls and emails, schedule appointments, and even access key reports and dashboards. Applications are well-designed and responsive, making it a seamless extension of the desktop experience.

Another signature selling point of Freshsales is its integration with other tools in the Freshworks ecosystem, such as Freshdesk for customer support and Freshmarketer for marketing automation. It allows me to gain a holistic view of each customer's journey and ensures that sales, marketing, and support are always on the same page. Additionally, the platform supports a wide range of third-party integrations through its open API, allowing me to connect with my favorite productivity tools to simplify my daily workflow.

Beyond these core capabilities, Freshsales offers a range of advanced features that set it apart from other CRM platforms. For example, the built-in phone system allows me to make and receive calls directly from the CRM, with automatic call logging and recording. The email integration is also top-notch, with the ability to send personalized bulk emails, track opens and clicks, and sync conversations with contact records.

What's new?

Freshsales has undergone a significant transformation in late 2025 and early 2026, moving away from passive data entry toward a more proactive, AI-driven "Assistant" model. The most notable change is the rollout of the Freddy AI Copilot, which has evolved from a simple lead-scoring tool into a comprehensive generative assistant. This new version of Freddy can now autonomously summarize sprawling email threads, draft hyper-personalized follow-up messages based on the detected sentiment of a prospect, and even suggest the "Next Best Action" for deals that have remained stagnant in the pipeline for too long. For sales managers, this shift means less time spent on manual deal reviews and more time spent on strategy, as the AI identifies at-risk opportunities before they drop off the board.

The platform's connectivity has also seen a major boost through the Unified Customer Data Hub, a 2026 initiative that bridges the gap between the sales and support departments. Freshsales users now benefit from real-time visibility into active Freshdesk support tickets and "Customer Frustration Scores" directly within the CRM contact timeline. This integration ensures that sales reps aren't making outreach calls to clients who are currently experiencing technical issues, a common point of friction in high-growth companies. Furthermore, the introduction of Advanced Multichannel Sequences allows for smarter automation; for instance, if a lead ignores an email but engages with a LinkedIn post, the CRM can automatically pivot its outreach strategy to social channels or SMS, creating a more fluid and responsive buyer journey.

Finally, the onboarding experience has been modernized with the AI-Guided Data Importer, launched in January 2026. This tool drastically reduces setup time by using machine learning to map complex custom fields and historical data from competitors like Salesforce or HubSpot with over 90% accuracy. Coupled with the new Role-Based Workspaces, which declutter the interface by showing only the tools relevant to a user's specific job - such as prospecting for SDRs or territory management for Directors - Freshsales has successfully maintained its easy-to-use reputation while adding the depth required for larger, global sales organizations.

How easy is Freshsales to use?

When it comes to user experience, Freshsales features a clean and modern layout that’s very easy to get familiar with. Its dashboard provides a clear overview of key metrics, upcoming tasks, and recent activities, allowing me to quickly access information without feeling overwhelmed. The main menu is well-organized and easy to navigate, with clear labels and icons for each section of the platform.

(Image credit: Freshsales )

I can quickly access my contacts, deals, reports, and settings without having to hunt through multiple submenus or click through endless screens. The platform also allows me to tailor the interface to my specific needs and preferences, from rearranging widgets on the dashboard to creating custom fields for contacts and deals. The drag-and-drop functionality for managing deals and pipelines is particularly user-friendly, enabling me to quickly update the status of my sales opportunities with just a few clicks.

When it comes to the onboarding curve, Freshsales offers a wealth of resources to help new users get up to speed quickly. The comprehensive knowledge base includes detailed articles, video tutorials, and step-by-step guides covering every aspect of the platform. Based on my experience with other CRM tools like HubSpot and Salesforce, I’d say that Freshsales stands out for its simplicity without compromising on the core capabilities that sales teams need for their day-to-day.

In addition to the self-service knowledge base, Freshsales also provides a dedicated onboarding program for new users to the platform. This includes a series of interactive walkthroughs that guide you through the key features and functions, as well as best practices for setting up your account and importing data.

Freshsales also offers a range of time-saving features and shortcuts that further enhance its usability. For example, the global search function allows me to quickly find any record or file within the platform, while the bulk editing tools enable me to update multiple records at once. These small but impactful features make a big difference when you have to use the platform everyday.

While Freshsales is generally very user-friendly, I did encounter a few minor challenges. For example, the page timeout feature can be a bit annoying, as it requires you to refresh the page if you need to stay on it for an extended period. But overall, the combination of an intuitive interface, extensive customization options, comprehensive onboarding resources, and time-saving features leave me with a positive impression of the platform’s user experience. I particularly appreciate the inclusion of a proper onboarding program, something that’s sadly missing from a lot of other CRMs.

Freshsales integrations

(Image credit: Freshsales)

In my experience with Freshsales, I've found its integration capabilities to be a mixed bag. While the platform integrates seamlessly with other products in the Freshworks suite, such as Freshdesk for customer support and Freshchat for live chat, the number of native integrations with third-party applications is somewhat limited compared to other solutions.

Freshsales offers around 30 pre-built integrations with popular business tools, including Google Calendar, Mailchimp, Twilio, Quickbooks, Xero, and Trello. These integrations allow for streamlined data synchronization and workflow automation, saving time and reducing manual effort. For example, the Google Calendar integration enables me to sync my Freshsales appointments and tasks with my Google Calendar, ensuring I never miss an important meeting or deadline.

However, when compared to other CRM platforms like Pipedrive offering 400 integrations, or HubSpot with over 1,600 third-party app integrations, Freshsales' native integration options seem relatively sparse. This limitation may be a concern for businesses that rely heavily on a wide range of tools and require seamless data flow between them.

Fortunately, Freshsales provides a robust API that allows for custom integrations and extensions. API documentation is comprehensive and well-structured, making it easier for developers to build custom integrations tailored to specific business needs. Additionally, Freshsales offers native connectors for Zapier and Make (formerly Integromat), which enable users to create automated workflows between Freshsales and hundreds of other apps without coding.

Leveraging the Freshsales API and Zapier has allowed me to connect the CRM with several crucial tools in my tech stack. For instance, when a deal is won in Freshsales, I was able to set up a Zap that automatically creates a task in Asana for the customer success team to onboard the new client. This integration helps streamline the handover process and ensures that no critical steps are missed.

While the limited number of native integrations in Freshsales may seem concerning at first glance, the platform's API and compatibility with iPaaS tools like Zapier and Make provide ample opportunities for customization and extension. With a bit of technical know-how or the help of a developer, businesses can create powerful integrations that suit their unique needs and workflows.

How good is Freshsales customer support?

Again with customer support, Freshsales CRM is a bit of a mixed bag. On one hand, Freshsales offers a variety of support channels, including phone, email, and live chat, which are available 24 hours a day, 5 days a week. However, the lack of 24/7 support that competitors such as Monday.com offer, can be a drawback for some, especially those with global operations or customers in different time zones.

However, I appreciate that Freshsales offers phone support across all subscription tiers, a welcome addition of a must-have feature that’s often missing from some competitors’ entry-level plans. Being able to speak with a support representative directly can be invaluable when facing complex issues.

In terms of self-service resources, Freshsales provides a solid foundation with its collection of case studies, how-to videos, and knowledge base articles. These materials cover a wide range of topics, from basic features to advanced workflows, and can be helpful for users looking to troubleshoot issues or learn more about the platform on their own.

Additionally, Freshsales offers an academy program with courses and certifications for admins and agents. This is a great way for users to improve their skills and demonstrate their expertise with the platform, which can lead to better adoption and more effective use of the CRM.

While its customer support is still strong enough, there are more areas where the company could improve. For example, the average first response and resolution times are not readily available, making it difficult to gauge the efficiency and effectiveness of the support team. Similarly, customer satisfaction scores are not publicly disclosed, which could leave users wondering about the quality of support they can expect.

It’s also worth noting that Freshsales’ customer support is only available in English. This may be a barrier for users in non-English speaking countries or those who prefer to communicate in their native language. Expanding support to include more languages could help Freshsales better serve its global user base.

Freshsales pricing and plans

(Image credit: Freshsales )

Plan

Free

Growth

Pro

Enterprise

Price

$0/user/month

$15/user/month

$39/user/month

$69/user/month

Best for

Small teams just starting out with CRM

Startups and SMBs seeking efficient pipeline management

Growing businesses requiring advanced capabilities

Mid to large-sized businesses needing advanced customization

Features

Contact management; Deal tracking; Built-in chat & phone

Visual sales pipeline; AI-powered contact scoring; Sales sequences

Multiple sales pipelines; AI deal insights; Advanced workflows

Custom modules; AI-based forecasting; Audit logs

Limitations

Limited to 3 users

Lacks some advanced features

Higher cost may be prohibitive for smaller teams

Might be overly complex for small businesses

Freshsales’ pricing is flexible and competitive, offering a range of options to suit businesses of various sizes and needs. Its free plan supports up to 100 active contacts, with basic features like contact management, deal tracking, and built-in phone and email. For businesses requiring more advanced features, Freshsales offers three paid plans: Growth, Pro, and Enterprise.

The Growth plan starts at $15 per user per month (billed annually) and includes additional features like AI-powered contact scoring, sales sequences, and workflows. This plan help make Freshsales one of the best CRM of small businesses and startups looking for a cost-effective CRM solution with essential automation capabilities.

As a business grows and requires more sophisticated features, the Pro plan at $39 per user per month (billed annually) offers advanced functionality such as multiple sales pipelines, time-based workflows, and auto-assignment rules. I found this plan to be well-suited for medium-sized businesses with more complex sales processes and multiple teams.

For larger enterprises with extensive customization and governance needs, the Enterprise plan at $69 per user per month (billed annually) provides custom modules, AI-based forecasting insights, audit logs, and other advanced features. While this plan is more expensive, it offers a comprehensive feature set that can scale with the needs of large organizations.

There’s a flat 20% discount on annual subscriptions over monthly ones. Plus, additional discounts and bundles are available throughout the year if you’re looking to save money. For newcomers, Freshsales also offers a generous 21-day free trial for all plans.

Beyond your base plan, businesses can purchase additional bot sessions, phone credits, or configure-price-quote (CPQ) licenses as needed. While this lends more flexibility to the pricing structure, overall costs can add up quickly if you aren’t careful. You should carefully review your needs and factor in the cost of necessary add-ons to make sure you aren’t overspending.

How we test

At TechRadar Pro, our review process is designed to delve into the real-life daily workflows of modern sales teams. When we evaluate a platform like Freshsales, we follow a rigorous testing framework to ensure our recommendation stands up to the pressures of a modern-day business environment:

We perform a full, clean-slate installation of the software, testing the "AI-Guided Data Importer" by feeding it messy, real-world CSV datasets and historical exports from rival CRMs to see how effectively it maps custom fields and identifies duplicates during the initial migration.

Of course, we also get to grips with one of Freshsales' key features: Freddy AI. We feed Freddy AI complex email threads and customer sentiment data to see if its "Next Best Action" suggestions and meeting summaries are actually useful or merely generic. We specifically look for hallucinations in AI-generated email drafts to ensure they remain professional and context-aware.

In addition, unique to the Freshworks ecosystem, we test the bi-directional data flow between Freshsales and Freshdesk. We simulate active customer support tickets to see if the "Frustration Scores" update in real-time on the sales rep's dashboard and if the alerts are prominent enough to prevent a poorly timed sales call.

Finally, no assessment of a modern CRM would be worth its salt without considering the mobile nature of modern marketing and sales. As such, we test the Freshsales mobile app in real-world scenarios, evaluating its offline lead-logging capabilities, the reliability of its built-in cloud telephony over 5G and Wi-Fi, and the ease of access to Freddy insights while on the move.

Freshsales review: Final verdict

Freshsales shines in its core capabilities, offering a robust set of features that cater to the needs of sales teams of all sizes. The platform's intuitive interface and customization options make it easy for users to adopt and tailor to their unique workflows.

While the number of native integrations is limited compared to some competitors, Freshsales' open API and compatibility with Zapier and Make provide ample opportunities for extensibility. Customer support is generally strong, with multiple channels available and helpful resources for self-service. However, there is room for improvement in terms of response times and language support. In any case, Freshsales offers excellent value for money, with flexible pricing plans and a generous free trial period, making it accessible to businesses of all sizes.

At the end of the day, Freshsales CRM is a powerful and user-friendly platform that offers a compelling blend of features, affordability, and scalability. While there are areas for improvement, particularly when it comes to the quality of support and range of integrations offered, the platform's strengths make it a top choice for businesses seeking a reliable and adaptable CRM.

FAQIs Freshsales actually free?

Yes, Freshsales offers a "Forever Free" plan for up to three users. It includes basic contact management, a built-in dialer, and 24/5 support. However, it is important to note that the free tier lacks any reporting, visual sales pipelines, or AI insights. It is best suited for solo entrepreneurs or micro-teams just starting to move away from spreadsheets.

What is the difference between Freshsales and Freshsales Suite?

Freshsales is the standalone sales CRM focused on pipelines and deal management. Freshsales Suite is an all-in-one platform that combines the sales CRM with Freshmarketer (for email campaigns and landing pages). If your team needs to manage the entire customer journey - from the first marketing click to the final sales signature - the Suite is the better value, though it comes at a higher starting price point.

Does Freddy AI cost extra?

This year, Freshworks moved Freddy AI from a built-in feature to a "Flexi-Add-on." For the advanced generative features (like email summarization and automated follow-ups), it costs $29 per user/month billed annually. The benefit of the flexi model is that you don't have to buy it for your entire company; you can purchase licenses only for the power users or high-volume reps who need it most.

Does Freshsales work offline

Yes, the Freshsales mobile app for iOS and Android supports offline functionality. You can view contacts, add notes, and create tasks without an internet connection. Once your device is back online, the app automatically syncs your changes to the cloud database.

A new sodium-ion battery technology has arrived in a new Chinese EV – and it promises to beat lithium-ion batteries in one important way.

Roborock Qrevo Curv 2 Pro: two-minute review

The Roborock Qrevo Curv 2 Pro is a premium, feature-rich, hybrid floor-cleaning robot that delivers an impressive 25,000 Pascals of suction – great for lifting fine dust, debris and pet hair from hard floors and even deep-pile carpet. With its ultra-slim profile. retractable LiDAR navigation turret and clever AdaptiLift chassis with omnidirectional wheels, this bot can clean under very low furniture and scale especially tall thresholds.

Those 'AdaptiLift' stilts also enable this robot vacuum to hover at exactly the right height over thick carpet and rugs. In practice, this worked extremely well – the Curv 2 Pro offers some of the very best carpet cleaning performance I've experienced.

While the Qrevo Curv 2 Pro's navigation is robust and reliable (it uses a combination of lasers and an RGB camera), its Reactive AI obstacle avoidance isn't quite up to the accurate standards of some of its premium stablemates.

Given that this is a hybrid robot, it comes with a dual-spinning mop system that exerts 12 Newtons of downward pressure for tackling everyday messes though it will struggle with liquid spills and some ingrained stains. These mops also automatically detach or lift up whenever the bot is on carpet or crossing a rug.

The chunky, curvy look of Roborock's newly updated Hygiene+ 3.0 docking system may not be to everyone's liking but there's no doubting its efficiency at maintaining the robot on a daily basis. Like most of today's hybrid models, the dock charges the bot after every cleaning session, automatically empties the contents of the robot's diminutive bin into the dock's large 2.7-liter dust bag, and washes the robot's two spinning mop pads with hot water before wafting hot air over them to prevent smells and mould. In other words, it's mostly hands free.

Overall, the Qrevo Curv 2 Pro is an exceptionally capable everyday floor cleaning solution that offers excellent suction, intelligent navigation and a highly self-sufficient dock. Granted, it doesn't have the best obstacle avoidance I've ever encountered, but for everyday household cleaning of both hard floors and especially carpet, it's an efficient workhorse that shouldn't let you down.

(Image credit: Future)Roborock Qrevo Curv 2 Pro review: price & availability

• List price: €899 (about $1,060 / £780 / AU$1,520)
• Available: Europe and Asia – US, UK and AU to follow
• Launched: September 2025

The Roborock Qrevo Curv 2 Pro sits toward the premium end of the robot vacuum spectrum and generally delivers solid value for money, if your priorities are advanced automation and cleaning performance. High-end features like expert LiDAR-based mapping and decent obstacle avoidance justify the price for users who want a mostly set-and-forget cleaning solution rather than a basic scheduled robot.

That said, there are similar robots at lower cost that may suit some households just as well. For instance, in the UK the standard Roborock Qrevo S5V with a decent 12,000Pa of suction power, self-cleaning dock and similar mopping system retails at a smidge under £500 for the black model and £425 for the white. Or, for just £549, the excellent Dreame L40 Ultra with 19,000Pa is an equally good bet.

No question, the Qrevo Curv 2 Pro offers very decent value for those who want maximum convenience and features (including AdaptiLift), but there are some less expensive robots out there that are on a par for typical floor cleaning tasks.

As of writing, the Roborock Qrevo Curv 2 Pro is only available in select territories, including most of Europe (where it's selling for around €899) and some Asian and Middle East countries. The rest of the world, including the USA, UK, Canada and Australia, will see staggered launches throughout 2026.

• Value for money score: 4 out of 5

Roborock Qrevo Curv 2 Pro specs

Max suction:

25,000Pa

Robot diameter:

13.8 x 13.9in / 35 x 35.2cm

Robot height:

3.1 in / 8cm

Dock dimensions (W x D x H):

17.7 x 17.7 x 17.7 in / 45 x 45 x 45cm

Mop type:

Dual spinning discs

Max threshold clearance: 

1.6 in / 4cm (double-layer)

Dust bin volume (base):

2.7L

Water tank volume:

3.2L (clean), 3L (dirty)

Base functions:

Charge, empty dust, wash mop pads with hot water, dry mop pads with hot air, self-clean

Roborock Qrevo Curv 2 Pro review: design

• Excellent suction power, with split rollers to avoid hair tangle
• Retractable LiDAR puck and 'AdaptiLift' legs for deep carpet and tall thresholds
• Large but fully-featured cleaning dock

As I mentioned in my review of the Roborock Q5 Pro+ in March 2025, there's a proliferation of robot vacuum brands on the market right now, each with a huge roster of models. This makes it a challenge for any journalist writing about a specific robot vacuum cleaner that is, in many ways, very similar to other models on the market, and it must be even more confusing for the consumer when faced with so many options.

Take Roborock, for instance. There are currently five different models in its Saros range, five in the Qrevo Curv Series, eight in the standard Qrevo range, five in the S Series, four in the Qrevo Edge Series and seven models in the lower-priced Q Series. And that's without even having a sniff at all the other brands like Dreame, Ecovacs, Eufy, Narwal, EZVIZ, Switchbot and iRobot. It seems that the world is awash in robot vacs at the moment and the same thing is already beginning to happen with robot lawn mowers.

But I digress – let's look at the Qrevo Curv 2 Pro in more detail and see if it's as good as the myriad of other premium models I've reviewed from the Roborock stable.

Robot vacuum design

On the surface, Roborock's Qrevo Curv 2 Pro adopts the same design principles as many other premium robot vacuum cleaners. The robot itself – 13.8 in / 35cm in diameter – is circular in shape with a centrally-located roller brush, an expandable side sweeping brush for edge and corner cleaning, two circular mops that are automatically ejected in the dock or raised whenever the robot is working on or crossing over carpet, a LiDAR turret for expert navigation, plus a full gamut of other navigational and obstacle avoidance aids. The Full Monty, in other words.

(Image credit: Future)

As one might expect from a renowned manufacturer like Roborock, build quality is exceptional throughout and well up there with the best in premium robot vacs. I've reviewed many Roborock products over the years and have never once experienced any issues aside from the odd clogging of a dust bag or some cotton tangled around a spindle. In the main, they have all performed reliably and efficiently. As a consequence, Roborock is the brand I always recommend whenever asked.

Given the popularity of Roborock's retractable LiDAR turrets that allow many models from its current roster to venture beneath low-slung furnishings, it's no surprise that Roborock has opted to fit the same RetractSense system to this particular model. As a result, when the Qrevo Curv 2 Pro's turret is retracted, the height of the robot measures a squat 3.14in / 7.98cm.

That means it can scuttle under most wardrobes, TV stands and low sofas as long as there's a minimum of 3in / 8cm of clearance. This is a major boon for anyone who has struggled to clean such inaccessible areas using a standard stick vac, especially one that isn't equipped with a Shark-inspired bendy suction tube.

(Image credit: Future)

The Qrevo Curv 2 Pro uses the aforementioned tried-and-trusted LiDAR system for its primary navigation, a VertiBeam lateral laser system for accurate edge cleaning around furniture, an upward-facing Range Finder for measuring overhead clearance, a top contact sensor to prevent the robot from jamming itself and, importantly, a combination of 'structured light' and a front-facing RGB camera with LED light for expert obstacle avoidance in all lighting conditions.

According to Roborock the Qrevo Curv 2 Pro can recognise over 200 objects, 'from tangled cables to pet surprises' but presumably only when the 'Pet' switch in the app is activated. Incidentally, the Pet setting also ensures that the robot's brush roller stops working the moment the sensors detect a furry friend.

While I personally prefer the idea of a dual counter-rotating brush head system as introduced by iRobot, Roborock has quite recently started fitting some of its bots with single split rubber brushes that meet with a small gap in the centre, and that's the case with this model. According to Roborock, the so-called 'DuoDivide' layout helps deal with hair tangles by moving the hair towards the suction gap in the middle to prevent it from getting tangled around the roller's spindles. I vouch that this system works very well and I have no issues to report regarding pet hair tangles.

(Image credit: Future)

However, as mentioned in my article on overdue robot innovations I want to see, I really do wish robot manufacturers would adopt D-shaped bodies to their products, because the circular ones of norm require fitting a short 6.3in / 16cm roller brush between the robot's wheels, which leaves as much as 3.5in / 9cm of unused space on either side of the roller.

I cite iRobot's very early S9+ as an example. This D-shaped robot came onto the market in 2019 and featured a long 9in / 23cm rubber roller positioned near the front, almost across the entire width of the machine. This meant it was not only better at collecting dust along edges, but it also picked up a wider band of detritus with every sweep. Perhaps there's a valid technical reason why the vast majority of robot vacs are circular, so answers on a postcard please.

(Image credit: Future)

Let's look at this bot's suction power, because suction strength is one of the only differences between the Qrevo Curv 2 Pro and its sibling, the Qrevo CurvX. Where the Roborock S8 MaxV Ultra TechRadar reviewed in July 2024 featured a then 'industry-leading' 10,000 Pascals of suction power, this one hits the 25,000Pa mark; 3,000Pa more than the Qrevo CurvX. Mind, even this lofty stat is still 5,000Pa shy of the Dreame Matrix10 Ultra I recently reviewed, but it just goes to show how fast robot vacuum technology has advanced in such a short space of time. For the record, the Qrevo Curv 2 Pro offers five levels of suction, from quiet to MAX+.

Given that this robot is of the hybrid variety, it also comes with a full mopping system comprised of twin spinning mops on the rear, with the ability to extend the mop on one side for cleaning around furniture legs and in corners. These mops are only used for hard floor cleaning and are therefore either raised when the robot is crossing carpet or rugs, or left behind in the dock if the robot is only performing a vacuum task. Like all decent mopping bots, the Qrevo Curv 2 Pro's mops are given a thorough wash and dry after each working session, and you can read more about this in the Dock Design chapter directly below.

(Image credit: Future)

Finally, those with single or double thresholds up to 1.6in / 4cm in height will be thrilled to learn that the Qrevo Curv 2 Pro has been fitted with Roborock's clever AdaptiLift technology. Rather than relying on fixed-height wheels like traditional robot vacuums, AdaptiLift gives the Qrevo Curv 2 Pro the ability to dynamically raise and lower its chassis and wheels to adapt to complex floor environments.

The robot's two articulated wheels literally allow the robot to automatically lift and tilt its body to clear high thresholds and even maintain optimal brush and suction contact across different floor types, including carpets with up to 1.2in / 3cm of pile. It also helps free the robot when encountering an obstruction. By intelligently sensing floor transitions and responding in real time, AdaptiLift reduces the need for manual intervention while expanding the robot's practical reach within a home. What's not to like?

Dock design

Roborock's Qrevo Curv series is defined by the curvature of its newly updated Hygiene+ 3.0 dock design. Available only in white, this rounded design aesthetic differs from the rectangular norm and looks shiny, minimalist and, dare I say, rather swish when installed in a modern home. However, its rotund shape may not be to everyone's taste.

(Image credit: Future)

Like the majority of robot docks, this one charges the robot after every task (it takes approximately 3 to 4 hours to charge from 0%) as well as emptying the contents of the robot's small 270ml bin into the dock's much larger 2.7-liter dust bag. If you don't have pets, expect about a month or so to pass before the dust bag is full and ready for disposal. However, if you have hairy pets like me, then be prepared to fit a new bag every couple of weeks or so. To save on the cost of extra bags, I often remove the hair and muck in the bag using a pair of long-nose pliers. It's messy, yes, but it saves money in the long run.

(Image credit: Future)

Given that this robot also mops hard floors, the mops always go through a thorough cleaning regime in the dock after every cleaning session. This involves scrubbing them using water at 212F / 100C followed by a 122F / 50C hot-air drying session to prevent mould and nasty odours. All you have to do is occasionally fill the dock's 3.2-liter reservoir with fresh water and dispose of the contents in the 3-liter dirty water tank.

Various levels of moisture can be added to the mops depending on the type of flooring you have. Simply go to the Roborock app and select the level of moisture required – for vinyl flooring I would suggest a higher level, and for wooden flooring I'd opt for one of the various levels well below the midway mark. This is especially pertinent for thin laminated flooring which can easily warp if too damp.

• Design score: 4 out of 5

Roborock Qrevo Curv 2 Pro review: performance

• Exemplary carpet cleaning performance
• Acceptable mopping performance
• Slightly disappointing obstacle avoidance

I have no major anomalies to report regarding this bot's navigation which is generally very good, though it might take the long way round to get to its place of work rather than a direct path. I've noticed a lot of robot vacs do this but then I've also noticed that some models, specifically those from Roborock, appear to learn over time and eventually take the shorter, direct route. I would expect this model to start doing the same over the next few weeks.

While the Qrevo Curv 2 Pro's first mapping run of my open-plan area was a success, it didn't initially name the rooms in my home as accurately as the Dreame Matrix10 Ultra. While it correctly named the kitchen, it treated the open-plan lounge and dining area as one large room and called it the sunroom. It also named the hallway as the living room and the hall passage as a bedroom. By comparison, the Matrix10 Ultra not only named every room correctly, but all areas were divided correctly, too.

(Image credit: Future)

Mind, this slight hiccup in the Qrevo Curv 2 Pro's room recognition was easily rectified by using the Roborock app to divide, merge and rename all rooms correctly. The key takeaway here is that this bot has never not found its charging dock, has never got lost under a sofa and has never stranded itself under the dining table. Every cleaning task has generally gone without any navigational hitches, and that's all you need to know.

Obstacle avoidance

For my obstacle avoidance test I laid out an assault course of dog toys, including two small items to replicate the size of average dog waste. While the robot deftly avoided the larger obstacles over two inches in height, it twice ran over one of the smaller items, a one-inch tall nylon bone. In the Qrevo Curv 2 Pro's defence, this item often flummoxes robots though I'll admit that I was surprised that the Curv 2 Pro didn't avoid it given the Roborock website's poo-dodging claim.

FutureFutureFuture

I then added a phone cable to the mix and, despite adjustments in the app, I was surprised to see the robot run over the cable on three separate occasions, even wrapping the cable around the brush head in one instance. This one really surprised me so I checked the multitude of parameters in the app – I had 'Pet' selected for extra overall sensitivity – and I couldn't see any conflicting settings. The upshot is that, while I consider this model's obstacle avoidance to be generally acceptable, I wouldn't rely on it to avoid all clutter in the home. More importantly, I would never rely on it to avoid dog mess of any shape or form.

Vacuum performance

Roborock has been marketing this bot as one of the best for carpet cleaning and, on evidence of my test using oats, muesli and crushed biscuits, I'd say the claim is spot on. I was blown away by how well it tackled the test.

I admittedly selected two passes in the app and MAX+ mode for 25,000Pa of suction, but I needn't have bothered going that far because pass number one was enough to remove the vast majority of detritus. That's an exceptional result, and one of the best I've seen for carpet pickup. I also tried it on a thick pile carpet upstairs and was equally impressed that it a) it managed to collect a sprinkling of oats and b) it didn't get bogged down in the pile.

The carpet rug before the vacuuming testFuture... during the test...Future... and the results afterwardsFutureThe contents of the bin following the testFuture

For the hard floor test, I used the same ingredients but changed the suction one level down to Max. I was generally very pleased with the results though, as is often the case with robots, the edges weren't completely cleaned and some of the debris was scattered by the robot's spinning side brush – which just goes to show why having a cordless stick vac to hand is always advisable.

The Qrevo Curv 2 Pro before the suction test on hard flooring...Future... during the test...Future... and the results afterwardsFutureAs with many bots, the Curv 2 Pro didn't do a perfect job of the cornersFutureMopping performance

In terms of its bi-weekly mopping ability, I've been impressed by the Qrevo Curv 2 Pro's overall performance. It has dealt with light stains and general footfall marks very well, including regularly extending one of its articulated mopping pads when traveling along skirting boards, in corners and around chair and table legs.

However, there's only so much one can ask of a twin-pad mopping system like this because, unlike some roller-based models which rinse the roller while it's cleaning, the pads on this aren't cleaned during the mopping task. And that means that any gunk that appears to have been cleaned off the floor actually remains on the mops – which is then spread around the rest of the floor. It's the nature of the beast, which is why it's never advisable to let a robot with spinning pads loose on a large-ish liquid spill.

To prove this, I created a small 'zone' in my kitchen, squirted some tomato ketchup over my wooden floor and commanded the Qrevo Curv 2 Pro to go and clean it up, having set the mop moisture setting to medium. On initial evidence it did a fine job at removing the mess, though it did leave one small smear behind. However, on closer inspection in the right reflective lighting, I could clearly see some clear but slimy swirls on the floor which would invariably dry, leaving a tacky residue behind.

Before the mopping test...Future...during... Future... and the results afterwardsFutureAnother look at the mopping resultsFuture

Had I not had the excellent Roborock F25 Ultra to hand to completely finish the job, I would have had to reach for the good old mop and bucket to fully remove all residue. This is no slight on the Qrevo Curv 2 Pro since all mopping robots of this nature behave the same way. You just need to choose your battles carefully.

Dock performance

While I don't mind the look of the Qrevo Curv 2 Pro's dock, it's not a patch on its stylish stablemates, the Roborock Saros 10 and 10R, which both come with black mirrored docks that meld into the background of any room. By contrast, this one is larger in appearance and much more noticeable.

From an operational point of view, the dock itself has proved faultless over the past few weeks with no anomalies to report. Yes, the bin emptying process is quite noisy but it's been powerful enough to always empty the robot's bins even when packed with dog hair. It has also washed and maintained the mops very well leaving no residue behind.

(Image credit: Future)

Is there anything negative to report about the dock? Well I'm not keen on the design of the dock's dust bag container, since its deep and narrow, downward-facing chamber entails having the dust bag hang and bend at the top where it connects with the inlet. When filled with detritus, the weight of it could feasibly cut off airflow into the bag. I should add that I haven't had any issue to date with the emptying process but I still maintain that it's an odd design that appears to go against simple physics. But what do I know?

• Performance score: 4 out of 5

Roborock Qrevo Curv 2 Pro review: app

• Exceedingly comprehensive
• Well laid out
• Easy to use

The Roborock app is an essential companion that elevates the Qrevo Curv 2 Pro's overall cleaning experience from the moment you open it. Cleanly designed and intuitively laid out, this app makes both initial setup and day-to-day control extremely straightforward, whether you're a first-time robot vacuum owner or a seasoned user who requires a plethora of customization options.

Roborock / FutureRoborock / Future

Mapping is mostly accurate, with detailed floor plans that are highly editable, allowing you to label rooms, set no-go zones, define virtual walls and customize cleaning routines with surprising precision. Moreover, the ability to adjust suction power, mopping intensity and cleaning sequences on a per-room basis gives users a level of control that few competitors can match, Dreame notwithstanding.

The Roborock app also supports a raft of scheduling options, self-created routines and multi-level home management, making it easy to tailor cleaning to your lifestyle. Combined with its stable connectivity and regular firmware updates, this app feels genuinely mature and thoughtfully engineered. Which is why it's still my favorite robot app of all.

• App score: 4.5 out of 5

Roborock Qrevo Curv 2 Pro review: scorecard

Attribute

Notes

Rating

Value

A premium robovac (although a step below most flagship models). Advanced specs and features justify the price tag.

4 / 5

Design

Sleek, ultra-slim profile and packed with features. Dock is comprehensive but quite chunky.

4 / 5

Performance

Excellent vacuuming and especially impressive on carpet. Mopping very acceptable but obstacle avoidance a bit underwhelming.

4 / 5

App

The Roborock app is the gold standard for design and features.

4.5 / 5

How I tested the Roborock Qrevo Curv 2 Pro

With so many similarly-specced robot vacs on the market, it's becoming quite difficult to detect the differences between them. But in this day and age, specs mean nothing if the bot doesn't perform to the high standards that TechRadar's writers expect.

We always strive to get the best out of the products we review and always push them to the limits of their functionality. In this case I tested the robot vac on different floor types, watched it navigate a room, set up an obstacle course and put it to four performance tests – carpet vacuuming, hard floor vacuuming, general mopping and messy mopping. Half points out of five are then awarded for each category and averaged out for a final score. Five stars are only given to a product that unequivocally impresses on all fronts but four-stars products, too, are absolutely worth investigation.

Read more about how we test robot vacuum cleaners

• First reviewed February 2026

The Qrevo Curv 2 Pro robot vacuum handles even thick-pile carpet with ease.

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Amazfit T-Rex 3 Pro: One minute review

Amazfit has been on a hot streak recently. Fresh off the release of the Bip 6 and Active 2, the company has now released the latest version of its most capable outdoor watch, the Amazfit T-Rex 3 Pro. The watch is showcased by the super successful ultrarunner and official commercial partner Ruth Croft, who says that Amazfit “gives her the tools she needs without getting in the way of the run."

The Amazfit T-Rex 3 Pro is pitched as a value alternative to premium rugged watches like the Garmin Fenix 8 and Apple Watch Ultra 3. While it costs significantly less, it packs very competitive hardware, making it a compelling option for outdoor athletes and budget-conscious consumers.

With a military-grade (MIL-STD-810H) rating, a titanium bezel, and sapphire crystal glass, the T-Rex 3 Pro is seriously rugged, built to withstand extreme temperatures and is 10 ATM water-resistant, certified for scuba diving up to 45 meters. In addition to its already excellent diving features, the T-Rex 3 Pro has a dedicated dive computer mode like the Garmin Fenix 8 and Apple Watch Ultra 3.

The 1.5-inch AMOLED display is also impressively specced, with 3,000 nits of peak brightness to compete with the latest crop of Apple Watches. Beyond that, the watch offers up to 25 days of typical use on a single charge, a very good feat considering Garmin’s battery lives have been creeping downwards. When tracking outdoor activities, it still delivers up to 38 hours of continuous, high-accuracy dual-band GPS (which connects to six satellite systems). This endurance sets it apart and makes it ideal for multi-day treks or ultra-races.

The main trade-off is the software. It runs on Amazfit's proprietary Zepp OS. While Zepp OS is smooth, fast, and feature-rich for health and fitness tracking, it operates on a closed ecosystem. This means there are no major third-party apps, including Spotify, Google Maps, or Strava. There's a lot to commend the T-Rex 3 Pro, but this lack of integration is its most egregious downside.

(Image credit: Future / Paul Hatton)Amazfit T-Rex 3 Pro: Price and availability

• $399 USD / £399 UK / $600 AUS
• Incredibly affordable given its rugged qualities
• Cellular connectivity will require upgrading to a more expensive smartwatch

At sub-$400 / £400 / $600 AUS, the T-Rex 3 Pro is an incredibly affordable alternative to the more expensive Garmin Fenix 8 and Apple Watch Ultra 3 (the Ultra 3 costs $799 in the US, so the T-Rex 3 Pro is fully half the price). It’s missing a number of features, including ECG support, crash detection, third-party apps and other integrations. If you’re not concerned about this, then the T-Rex 3 Pro delivers an awful lot of smartwatch for not a lot of money.

Value score 5/5

Amazfit T-Rex 3 Pro: Design

• Rugged and premium build
• High-end AMOLED display
• Two size options

The Amazfit T-Rex 3 Pro is a rugged and outdoors-focused smartwatch that embraces a deliberately chunky and robust aesthetic. You could even call it a delightful homage to the classic digital sports watch, the Casio G-Shock.

The overall design aesthetic is probably more reminiscent of the Garmin Fenix 8 series, with both watches boasting circular, rugged designs and a blend of physical buttons (four on the Amazfit, five on the Garmin) and touchscreen operation. Personally I don't think you can beat the tactile experience of physical buttons.

The fiber-reinforced polymer case is combined with a Grade 5 titanium bezel and buttons for a tough yet lightweight construction. The case contains a high-resolution 1.5-inch AMOLED display that is capable of an impressive 3,000 nits. As a result, I had absolutely no problems using it out in direct sunlight. The display is inset slightly and protected by scratch-resistant sapphire glass.

(Image credit: Future / Paul Hatton)

In addition to everything you'd expect from a typical smartwatch, the T-Rex 3 Pro features a built-in LED flashlight located at the top of the case, just like the best Garmin watches. This offers adjustable brightness and a dual-color mode, with the red light designed to preserve night vision during camping or late-night navigation.

While the T-Rex line used to be one-size-fits-all, and that size was huge, the Pro 3 introduces a second option. As a result, you can now choose from the original 48mm model (tested and photographed) and a more compact alternative 44mm model. The latter retains the rugged titanium/polymer build but fits much better on smaller wrists or under jacket sleeves.

Design Score: 4/5

Amazfit T-Rex 3 Pro: Features

• 180 sports modes including skiing
• 10ATM water resistance
• NFC enabled

The Amazfit T-Rex 3 Pro offers an extensive set of features covering over 180 sports but with a distinct leaning towards more adventurous activities, including skiing and snowshoeing. The ski mapping feature enables users to find their nearest ski resort and navigate with detailed maps. According to Amazfit, these maps include "cable cars, color-coded slopes, and clear route guidance for groomed runs as well as off-piste, backcountry, or telemark routes."

While taking part in icy-cold endeavors you'll be glad to know that the T-Rex 3 Pro is resistant to temperatures as low as -40℃ and includes a smart Low Temperature Mode that keeps vital software functions of the watch operational in environments as cold as -30℃.

(Image credit: Future / Paul Hatton)

If you're planning on showing the water who's boss, then the 10 ATM water-resistance capabilities will come in handy. That means the watch is certified for diving to a depth of 45m and therefore ready for all your freediving and scuba diving excursions.

Tracking is taken care of by the new BioTracker sensor that delivers highly accurate heart-rate tracking even in challenging outdoor conditions. For pro-grade precision, the watch can also be paired with an Amazfit Helio Strap.

When you fancy a coffee or high-protein shake while on the slopes or on a long run, the inclusion of Zepp Pay takes advantage of NFC technology so you don't need to go rifling through your stuff in search of your phone or bank card. Up to eight bank cards can be stored with password-protected contactless payment, keeping your transactions secure.

Features Score: 4/5

Amazfit T-Rex 3 Pro: Performance

• Excellent health and activity tracking
• Fantastic battery life
• Poorly implemented AI assistant

The T-Rex 3 Pro performs well when it comes to health and fitness tracking. I tested it alongside the more expensive and trusted Huawei Watch Ultimate 2 and found it reported very similar health metrics, including measuring heart rate to within a single beat. It also measured the same 96 percent reading for blood oxygen, which is very impressive considering the Watch Ultimate 2 features a dedicated X-Tap sensor for accurate readings.

I used my normal cycle route to test the GPS accuracy of the T-Rex Pro. This route includes both rural and built-up environments, which makes it an ideal test for GPS performance. GPS locking was almost instant, even when still in my house. GPS lock was maintained throughout the 4km ride, with no dropouts experienced. I compared the distance on both the Huawei Watch Ultimate 2 and onthegomap.com and found that the watch was within an impressive 50m of both, a statistically insignificant 1.25% difference.

The watch also delivers exceptional battery performance, lasting 9 to 10 days in my testing even with the Always-On Display and continuous health tracking active, which would qualify as ‘heavy use’. For those prioritizing longevity, disabling the AOD stretches performance to nearly 3 weeks. During high-accuracy GPS tracking, the battery proves its rugged credentials by draining only about 3% per hour, making it a reliable companion for multi-day adventures.

(Image credit: Future / Paul Hatton)

I’ve tested a few Amazfit watches now but haven’t yet delved deep into the Zepp Flow AI functionality. Getting hold of the T-Rex 3 Pro provided the ideal opportunity to change that. Zepp Flow is a conversational AI assistant and one of the first tools of its kind for smartwatches. I’ve always found navigating through smartwatch menus a bit laborious, and so I was eager to see if Amazfit was able to deliver a more intuitive hands-free experience.

After checking online for some of the commonly accepted commands, I began by saying, “I want to go for a run.” Zepp Flow recognised my words perfectly and immediately launched the run activity. There was no need to select “Go” as the activity began straight away. With my impressed face on, I then asked Zepp Flow if it will rain this afternoon. The watch responded with “I cannot provide weather information for past times” even though it was only 1.30pm.

A little more unsure than I was after launching the run activity, I set about seeing if Zepp Flow could help me access the watch’s smart features. I therefore gave the device access to my contacts and asked it to call my wife. Unfortunately, it kept thinking that I was saying Hutton rather than Hatton. I understand that these misunderstandings can happen, but rather than asking me to say it again or “Did you mean Hutton” it just stopped listening, end of conversation.

I find that if my experience of an AI assistant stutters a few times, then I quickly stop using it, and that was very much the case with Zepp Flow. Alongside a lack of third-party apps, I was left a little disappointed by the limited smartwatch features on offer.

Performance score: 4/5

(Image credit: Future / Paul Hatton)Amazfit T-Rex 3 Pro: Scorecard

Category

Comment

Score

Value

At this price point it doesn’t get much better than this.

5/5

Design

A solid titanium-built case featuring a 3,000-nit display and pro-dive durability.

4/5

Features

A set of impressive features aimed at outdoor enthusiasts and adventurers.

4/5

Performance

Highly accurate health and fitness tracking, but Zepp Flow lets the watch down.

4/5

(Image credit: Future / Paul Hatton)Amazfit T-Rex 3 Pro: Should I buy?Buy it if...

You want a rugged build and great battery life on a budget

At sub-$400/£400, the T-Rex 3 Pro offers a very impressive set of specs.

Specialized outdoor and safety utilities

With advanced navigation, a built-in speaker and microphone, and an integrated flashlight, you'll have everything you need when you need it most.

Don't buy it if...

You need cellular connectivity (LTE)

For that you’ll need to upgrade to something like the Garmin Fenix 8.

You rely on third-party app integration

As is the case with all Amazfit watches, you won’t find the likes of Spotify, Google Maps, or WhatsApp.

Also consider

Garmin Fenix 8

This is the ultimate watch for adventure enthusiasts, with a smorgasbord of hardware and software features and a battery that lasts for weeks.

Read our full Garmin Fenix 8 reviewView Deal

Apple Watch Ultra 3

A powerhouse of a wearable, adding 5G, satellite connectivity and new screen technology to an already-winning formula. The Low Power Mode can stretch its runtime to a remarkable 72 hours, and its fitness metrics are accurate against a leading chest-mounted heart rate monitor. 

Read our full Apple Watch Ultra 3 reviewView Deal

How I tested

During my month-long testing of the T-Rex 3 Pro, I took part in a range of different activities, including cycling, running, football, aerobics, and more. Unfortunately I didn’t have a skiing holiday planned during the testing phase, so I wasn’t able to try out the dedicated skiing features. There were plenty of other features to keep me occupied, though, including health tracking, water resistance, Zepp Flow, messaging, and battery life.

First reviewed: February 2026

The Amazfit T-Rex 3 Pro impresses for outdoor activities and rugged build quality but fails on smartwatch features

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