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The Sonos Ray plummets to $179 at Best Buy

Goodbye, Google Assistant. Hello, Gemini.

Navy Federal Credit Union kept an unprotected backup on the open internet, leaking all sorts of sensitive information.

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(Image credit: Andrew Caballero-Reynolds/)

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Security researchers found 10 flaws in popular electronic control systems and collectively named them Frostbyte10.

Insightly is a cloud-based Customer Relationship Management (CRM) platform that helps businesses manage contacts, sales pipelines, and projects. Founded in 2009, it is well established as one of the best CRM platforms and serves over 1.5 million users in more than 25,000 organizations worldwide. Insightly targets small to mid-sized businesses and emphasizes affordability.

During my review, I found that Insightly provides a strong set of features, including lead and pipeline management, project tracking, and workflow automation. It aims to give a unified view for handling customer interactions, enhancing team collaboration in sales and marketing.

What distinguishes Insightly is its focus on usability. The company asserts that its interface is easy for beginners while still offering essential features for growing businesses. In this review, I will assess how well Insightly fulfills its promises and analyze its strengths and weaknesses as a CRM.

Insightly CRM core capabilities

Insightly's dashboard is super easy to navigate (Image credit: Insightly)

Insightly enables users to create comprehensive contact records, featuring custom fields, tags, and connections between contacts and organizations. Importing existing contacts and organizing them into categories was straightforward.

The platform includes a flexible pipeline system that can be tailored to various sales processes. I set up multiple pipelines for different products or services, each with unique stages. The drag-and-drop feature for moving opportunities between stages offered an intuitive visual representation of deal progress.

Real-time visibility into the sales pipeline allowed me to quickly evaluate the health of my sales funnel. I could filter and sort opportunities by criteria like value, probability, or expected close date. Insightly also provides pre-built reports and the option to create custom ones. The dashboard was particularly beneficial, enabling me to visualize key metrics at a glance.

The mobile app, compatible with iOS and Android, grants access to most core features. During CRM testing, I updated contact details, managed tasks, and captured business cards using my smartphone. However, some advanced features were missing, which might restrict field users who depend on mobile access, such as sales reps who spend a lot of time on the road - something that's more and more common with the rise of hybrid work.

In addition to its CRM capabilities, Insightly serves as a project management tool. This allows for a smooth transition from opportunity to project after a deal closes. The platform offers plugins for popular email clients like Gmail and Outlook, enabling users to sync emails and calendar events. Insightly’s workflow tools automate repetitive tasks, send notifications, and update records based on set triggers. Although creating complex workflows required initial effort, they significantly enhanced efficiency once in place.

Nonetheless, Insightly’s social media integration features need enhancement. While it provides basic social profile linking, it lacks advanced social listening and engagement tools found in some other CRMs. Additionally, the useful workflow automation is only included in higher-priced plans. Although there is a built-in dialer and call routing for phone-based sales teams, these features are only available as paid add-ons.

How easy is Insightly CRM to use?

Insightly has carefully considered how best to present essential sales data to its users (Image credit: Insightly)

Insightly is a standout in the CRM world for its user-friendly design. As soon as I logged in, the clean interface made me feel at ease. The customizable dashboard lets me arrange widgets and data visualizations to prioritize the most important information for my workflow.

Navigating modules is simple thanks to a clear menu structure that helps me quickly locate what I need. The consistent layout across sections lessened the learning curve as I explored features beyond the main dashboard. I especially valued the quick access to recent items and favorites, which made my daily tasks much smoother.

Beyond the customizable dashboard, creating custom fields, pipelines, and workflows is quick and easy. This level of flexibility means Insightly can evolve with my business, which is vital for long-term use.

The onboarding process is well-organized, featuring guided tours and tooltips that introduce key features while I explore the platform. Insightly also has a thorough knowledge base, video tutorials, and webinars covering everything from basic functions to advanced features. I found these resources to be informative, straightforward, and easy to navigate.

Within a few hours, I felt at ease managing contacts, tracking opportunities, and generating basic reports. More complex tasks, like setting up automated workflows or customizing advanced reports, took longer to learn but were still manageable without extensive training.

But while it is generally user-friendly, some users may find certain advanced features less intuitive. For instance, the relationship mapping feature, although powerful, required some trial and error. Setting up complex automation rules also needed a closer look at the documentation. Nonetheless, my overall experience regarding ease of use remained positive.

Insightly CRM integrations

Insightly makes it simple to connect your CRM with all the other business tools you use (Image credit: Insightly)

Insightly features the AppConnect hub for third-party integrations, providing numerous pre-built connectors for popular business tools. Users can link Insightly with finance, ERP, marketing, HR, and other vital applications. Setting up integrations with Slack, Google Apps, and Microsoft Outlook was straightforward.

The platform offers plugins for both Gmail and Outlook, enabling direct syncing of emails and calendar events with the CRM. It also works with sales and marketing automation tools like MailChimp, Gong, Drift, and ZoomInfo. For ecommerce, connections are available with Shopify, Magento, and WooCommerce. These integrations use an intuitive no-code platform, allowing easy setup of custom workflows without technical expertise.

For businesses needing complex integrations, Insightly offers access to its REST API. This open API supports custom integrations with nearly any system, providing flexibility for unique workflows or proprietary software. Advanced use cases become possible, such as connecting Power BI to Insightly via the API for detailed analyses and visualizations of CRM data.

Larger organizations benefit from Insightly's integration with single sign-on (SSO) tools like the identity management solutions OneLogin, AuthO, and Okta Identity Management. This feature enhances security, data protection, and identity management while linking to preferred third-party applications, boosting productivity. This advantage is not fully utilized by many other CRMs.

One area for improvement is social media integration. While the platform allows basic social profile linking, it lacks advanced social listening and engagement features found in some competing CRMs. However, Insightly can connect with an iPaaS vendor like Zapier for more advanced social media integrations.

How good is Insightly's customer support?

When it comes to customer support, Insightly offers a mix of self-service resources and direct assistance channels. But during my evaluation, I found lots of room for improvement in the support system, especially when it comes to the live communication options available to entry-level users. Issues like long wait times, insufficient product knowledge, and inactive community forums further accentuate this problem.

In the absence of 24/7 live support, Insightly’s primary customer service channel is by email. However, its response times can vary, which makes it unreliable during a busy workday. Thankfully, phone support is available between 9 AM - 4 PM PT on weekdays for regular users. On the other hand, the self-service knowledge base covers a wide range of topics, from basic setup instructions to more advanced features and troubleshooting guides. I found the articles to be clear and easy to follow, often accompanied by screenshots or video tutorials.

For users willing to pay extra for premium live support, Insightly offers the Guided Onboarding Program and the Premier Support and Success Plan. While the former costs $1,500 one-time, the latter is priced upwards of $3,000/year. User testimonials reveal the quality of support received to be quite good, but it’s unfortunate to have to pay thousands of additional dollars each year for some features that competitors are offering free of cost, such as integration and developer support.

Insightly CRM pricing and plans

Plan

Plus

Professional

Enterprise

Price

$29/user/month

$49/user/month

$99/user/month

Best for

Small businesses needing basic CRM functionality

Growing companies requiring automation and advanced permissions

Large organizations needing unlimited storage and customization

Features

Custom email templates; Lead management; Basic reporting

Workflow automation; Role-based permissions; Lead assignment rules

Unlimited records; Unlimited storage; Custom objects

Limitations

Limited automation capabilities and storage

Some advanced features only available at higher tiers

Higher cost may be prohibitive for smaller businesses

Insightly CRM's pricing is clear and structured, accommodating different business sizes and requirements. Currently, there are three main pricing tiers: Plus, Professional, and Enterprise, all billed monthly per user. The platform also used to offer one of the best free CRM plans, but this is no longer available.

The Plus plan costs $29 per user per month when billed annually. This plan is suitable for small teams or new businesses using CRM. It includes essential features like lead and pipeline management, custom email templates, and basic reporting. However, it lacks advanced features like workflow automation and lead assignment rules.

The Professional plan costs $49 per user per month, offering more advanced features. This tier includes workflow automation, lead assignment rules, and configurable dashboards. For businesses with complex sales processes or those looking to grow, this plan balances features and cost well.

The Enterprise plan at $99 per user per month when billed annually is Insightly's most comprehensive choice. It offers advanced features like advanced permissions, custom objects, and API access. While it may be too much for smaller organizations, it provides the scalability and customization that larger enterprises or rapidly growing businesses may require.

Insightly offers a 14-day free trial for all plans but does not provide a money-back guarantee. For users needing more than a CRM, Insightly All-in-One combines CRM, Marketing, Service, and AppConnect, with a 30% discount compared to separate purchases. Although I did not find specific discount codes, choosing annual billing results in a slight discount compared to monthly billing.

Insightly CRM FAQWould Insightly CRM be better for a small business or a larger one?

Insightly is generally best suited for small to mid-sized businesses. While it offers robust features, some users have reported that it may be less ideal for large enterprises with very complex workflows or a need for deep customization.

For instance, larger enterprises often make use of a massive volume of data, and Insightly's plans have specific limits on records, storage, and API calls. While the Enterprise plan offers a higher capacity, it may still not be sufficient for companies with hundreds of thousands or even millions of records. These limitations can hinder growth and require significant data management.

Does Insightly CRM have a mobile app?

Well aware of the hybrid work trend, Insightly does have a mobile app for both iOS and Android. This allows users to access and manage their CRM data on the go. However, some users note that the app may not have offline access.

What are Insightly's security credentials like?

Insightly is SOC 2 Type II certified and offers security features such as data encryption, single sign-on (SSO), two-factor authentication, and role-based permissions. It is also GDPR-compliant.

What is the onboarding like for Insightly CRM?

Insightly offers a structured and comprehensive onboarding process designed to help new users and teams get up and running quickly. The approach is a mix of self-service resources and paid, hands-on guidance, catering to different needs and budgets.

For new users who prefer to learn at their own pace, Insightly provides a wealth of self-service resources. This is typically the first point of contact after signing up for a trial or a new account. Alternatively, businesses that require a more personalized and hands-on approach can opt for Insightly's "Guided Onboarding Plan" in exchange for a one-time fee. This is a collaborative process where you work directly with an Insightly specialist.

Insightly CRM review: Summary

From my experience with Insightly, it is a reliable choice for small to medium-sized businesses looking for a user-friendly and feature-rich CRM. The platform offers strong core capabilities, with a quick interface that creates a seamless experience.

Insightly's easy-to-use interface and customization options enhance its attractiveness, making it suitable for both beginners and experienced users. While customer support is adequate, there is room for improvement, especially in response times. Additionally, the lack of advanced social media integrations without using Make or Zapier is a notable drawback.

Overall, Insightly is a capable CRM dedicated to providing a good user experience. It may not match enterprise-level solutions like HubSpot CRM or Salesforce, but it certainly earns a spot as one of the best small business CRM platforms on the market.

Everybody's Golf Hot Shots is the latest entry in the beloved casual sports franchise. Developer Hyde (Digimon Survive) is taking over from stalwart Clap Hanz here, but it nonetheless retains the series' captivating charm.

Review information

Platform reviewed: PS5
Available on: PS5, Nintendo Switch, PC
Release date: September 5, 2025

If you've felt let down by the recent run of Mario Golf entries and aren't keen on more sim-like titles such as PGA Tour 2K25, then Everybody's Golf Hot Shots occupies a satisfying middle ground. It's a more fulfilling and content-rich outing than, say, Mario Golf: Super Rush, but also has plenty of shotcraft depth. Wrapped in a pleasingly colorful art style, it's almost a best of both worlds situation.

Right out of the box, Everybody's Golf Hot Shots packs tens - if not hundreds - of hours of content. There's a boatload of characters to unlock, courses to play on, and a variety of balls, clubs, costumes, and caddies to gradually add to your roster. Throw in some party-esque modes like Wacky Golf, and you have a game that's suitable for both solo and social play. And yes, both offline and online multiplayer are supported here.

That's not to say there aren't a few bogeys to contend with, however, particularly when it comes to progression. There are around 30 characters to play as in Hot Shots, with just two playable at the start. You'll have to unlock the rest, and while that's no bad thing in isolation, you'll also need to level up each character individually to gain access to their skills, costumes, and ancillary items. When you're only getting one or two levels per 9 or 18-hole run, you'll realize that progression feels like it's stuck in the rough.

Characters, despite having plenty of charming and high-quality animations associated with them, can also be very annoying. Voice lines are at a premium here, so you'll be hearing the same four to five quips on every single hole. At least you can turn voices off in the options menu.

Tee time

(Image credit: Bandai Namco)

There are two big single-player modes in Everybody's Golf Hot Shots. Challenge Mode is broken down into ascending ranks, with each offering 9-18 hole events under a variety of conditions. These can include differing times of day and specific rule sets.

These special rules can be quite fun, and range from casual-friendly modifiers like 'tornado' cups, which magnetize the ball towards it, to rather devilish ones like increasing stroke penalties for hitting hazards like the rough or bunkers. But my favorite has to be the 'impossible pin' rule, which ups the challenge by placing the pin in deliberately awkward spots on the green.

Completing these events increases your rank gauge, and when it's full, you can progress to the next tier and face off against an unlockable golfer.

Challenge Mode should be your first port of call, as it will aid in unlocking scenarios for the other main single-player mode: World Tour. This is a more story-focused mode, presenting simple cutscenes and challenges for the game's cast of golfers. This is also where you'll be able to unlock them as permanent additions to the roster - and thankfully, you typically only have to clear a golfer's first challenge to get them.

You've also got traditional and highly customizable match and stroke play modes, where you get full freedom in choosing course, time of day, weather conditions, and those aforementioned special rules. Then, there's solo play if you just fancy practicing your drive alone.

Wacky Golf is another great, party-centric addition that throws traditional golf rules out of the window. During Wacky Golf, you'll witness things like clubs swapping between opponents, randomized rule sets, and full-on explosives that'll send your ball unpredictably flying. It's great fun, and a suitably Mario Party-esque take on the standard golf formula.

Call me Albert Ross

(Image credit: Bandai Namco)

Of course, heaps of content would mean nothing if the act of golfing wasn't fun to engage with. And thankfully, Everybody's Golf Hot Shots offers some of the series' most satisfying play. The three-button-press system returns here, and is very casual-friendly. Simply hit the button once to begin charging shot power, again to lock that power in, and then one more time to hit the ball.

Best bit

(Image credit: Bandai Namco)

Everybody's Golf Hot Shots really nails the feeling of a perfect drive. Animation and sound design come together to create the perfect feedback here, meaning your best shots always feel incredibly satisfying. The same goes for chip-ins and hole-in-ones, which the game celebrates appropriately with awesome replays.

There are nuances within, though. You'll need to time the hit carefully in order to ensure the ball doesn't veer off course in the air. On top of that, you'll have wind to contend with, and you can add top, back, and side spin to further influence the ball's travel and carry. The ball's lie (or how sloped the surface it's resting on is) will also impact its trajectory, so accounting for this is crucial, especially on the trickier courses.

Putting can also be tricky, albeit in a satisfyingly challenging way. You do get some friendly assistance here via a grid on the green that highlights whether your shot will be uphill, downhill, or flat, as well as if it'll veer off to the left or right. Once again, accounting for this can be all the difference between birdie, par, or the dreaded bogey.

You will find that most of the game's initial characters feel quite weak in terms of their drive distance and stats like impact and spin effectiveness. This is by design, and you may even struggle to get birdies on a par 4 hole. But in theory, I like the style of progression here. These 'weaker' characters are a bit easier to handle, more predictable, thus allowing the player to get a better grasp on golfing as a whole.

You can also permanently improve a golfer's stats by purchasing food items from the main menu's shop. Food, as well as club and ball selection, will influence your stats and means that you can eventually make a beast out of your favorite golfer and caddy pairing.

Stuck in the sand

(Image credit: Bandai Namco)

I say 'in theory' earlier in regards to progression because while I like the general structure, improving any given character's capabilities is a frustratingly glacial process. Characters and caddies will have their loyalty levels improve as you complete courses and challenges with them. However, you'll mostly be getting just one or two levels at a time. And with full courses taking anywhere from 15-30 minutes to complete, the pace of improvement slows to a crawl.

It sucks because said progression is the most efficient way of unlocking new items in the shop, including costumes, clubs, balls, perk-like stickers for your caddy, and so on. You'll need to be in it for the long haul and have some patience with Everybody's Golf Hot Shots, then. Thankfully, the core game always feels excellent to play, but it's an experience best played in short bursts, in my experience.

Although the experience is somewhat tarnished by grating voice lines, and game performance isn't always up to par. For example, hitting a perfect shot can awkwardly freeze the game for a moment before connecting with the ball. Furthermore, the frame rate can dip to as low as 30fps while you watch the ball travel to its destination.

These small blemishes aside, as well as a rather big bugbear in the slow progression, Everybody's Golf Hot Shots is an easy game to love. While the usual series developer isn't behind this one, Hyde seems to fully understand its loveable fundamentals and has created a fulfilling and long-lasting golfing experience, so long as you're the patient type.

Should you play Everybody's Golf Hot Shots?Play it if...

You want the best casual golf game in years
Handily putting Mario Golf in its place and giving sim-heavy titles something to think about, Everybody's Golf Hot Shots marries a charming visual style with in-depth golfing gameplay.

You want a metric ton of content
There are plenty of courses, characters, costumes, and more to unlock in Everybody's Golf Hot Shots. It's a game that could potentially last you years if you're after an all-in-one golf game.

Don't buy it if...

You prefer much faster progression
If you can't get used to the slow rate at which you unlock things in Hot Shots, then this may be one to miss. Especially as you'll spend your first 10-20 hours with incredibly basic characters and gear.

Accessibility

Everybody's Golf Hot Shots is light in the accessibility department, but there are some handy options to make note of. The 'gimme putt' setting will automatically putt the ball past bogey if it's close enough to the hole. Plus, there are various styles of shot gauge if you're having trouble with the default three-point button system.

How I reviewed Everybody's Golf Hot Shots

I played Everybody's Golf Hot Shots for 12 hours for this review. I played on PlayStation 5, primarily using the DualSense Wireless Controller. During play, I mainly tackled Challenge Mode and World Tour to rank up and unlock various things such as characters, courses, and costumes.

I also spent some time in standard stroke and match play, as well as Wacky Golf, to get a general feel of all modes and the game's performance across its many courses.

First reviewed August 2025