Feed aggregator

• For every one person who prefers interacting with AI, 4.4 prefer speaking with humans
• Baby-boomers are seriously anti-AI when it comes to customer service
• Report highlights the value of human connection

According to new research from Okta, 70% of consumers prefer interacting with humans, with only 16% opting for AI agents over humans.

In the UK, this trend is even more pronounced, with just 11% preferring AI agent interactions and one in two (54%) not even trusting AI with their personal data.

Moreover, barely one in three (36%) see any real benefit in AI agents altogether, suggesting that the productivity-enhancing technology might not be at its most useful in customer service settings.

Consumers just want humans

Artificial intelligence is most valued in language translation, research and writing – outputs that are task-orientated, rather than the transactional conversations that are typical of customer service agents.

Globally, Okta found that the ratio of those who prefer humans to those that prefer AI stands at 4.4:1, however countries like the US (4.2:1), Japan (3.4:1) and India (1.1:1) were less worried about talking with humans. Still, no country scored higher for AI, highlighting the importance of human interaction and involvement in customer service.

Okta also compared generations, with baby-boomers hugely less likely to want to talk to AI (41.5:1) – way more than Gen X (9.8:1), Millennials (3.2:1) and Gen Z (2.3:1).

Quite simply, it's the human touch that gives humans the upper edge – 'A human understands my needs better', said two in three (64%) respondents. Frustration when dealing with AI agents was also a significant frustration (38%).

However, there are some benefits to interacting with AI, including quicker and more streamlined responses without emotional bias.

Looking ahead, Okta calls for a measured and calculated approach to AI agents, building security and privacy-first initiatives into them from the get-go. "Finally, don’t overlook the value of human agents – if one thing is clear from the survey, it’s that users still value that human connection," the report concludes.

You might also like

• Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says
• These are the best AI tools and best AI writers to boost productivity
• We've listed the best customer experience tools

• You can now pay annually for Google AI Pro for the first time
• The overall price is the equivalent of getting two months for free
• As yet, ChatGPT doesn't offer annual subscription options

Good news if you're fully committed to Google Gemini AI, and you like saving money: the Google AI Pro subscription can now be purchased annually as well as monthly, and you 'll save yourself a chunk of money if you pay year-to-year.

As spotted by 9to5Google, you can now pay $199.99 for a year of AI goodness, instead of the existing $19.99 a month option – with the latter working out as $239.88 over the 12 months ($39.89 more than an annual plan).

In the UK, your options are £18.99 a month or £189.99 a year (saving you £37.89). It's not immediately clear if the deal is the same in Australia, but there the monthly fee is AU$32.99 – so presumably you'd be looking at AU$329.99 a year (saving AU$65.89). Essentially, you're getting two months free if you pay for a year in advance.

Of course, the downside of annual plans is that you're committed for a full year, so you can't opt out whenever you like – which is why you'll often see annual plans available for less overall, in all the places where you're signing up for a subscription.

How does ChatGPT compare?

Subscription

Monthly price

Annual price

Google AI Pro

$19.99 / £18.99 / AU$32.99

$199.99 / £189.99 (Aus TBC)

Google AI Ultra

$249.99 / £234.99 / AU$409.99

Not available

ChatGPT Plus

$20 / £20 (about AU$30.58)

Not available

ChatGPT Pro

$200 / £200 (about AU$306)

Not available

ChatGPT Plus remains at $20 / £20 per month (AU$30.58 at current rates). There's no option to pay annually as yet, and you can also put up $200 / £200 (about AU$306) per month for the top-tier ChatGPT Pro plan, with fewer limits and more features.

For comparison purposes, Google's own super-charged, pro-level plan is Google AI Ultra, and that's going to set you back $249.99 / £234.99 / AU$409.99 per month. At the time of writing, there's no option to pay annually (perhaps understandably), though you do get the first three months for half price if you want to give it a try.

All of which means there's not too much to choose between the monthly costs of Gemini and ChatGPT, when it comes to the cheaper plans that most people are going to sign up for – but if you want to pay annually and save, that's only possible on the Google service.

We'll have to wait and see whether ChatGPT responds with an annual plan of its own. It's also worth mentioning that you can use both Gemini and ChatGPT for free, but with a limited set of features and more restrictions on your usage.

You might also like

• Google's new Gemini AI model lets robots run offline
• OpenAI may be forced to keep all of your ChatGPT conversations
• Gemini's super-fast Flash-Lite 2.5 model is out now

The new controller feels a little more pro than its predecessor.

Now that 28 Years Later is out in theaters, you'll want a refresher.

They toil in mines, tend crops, scrub floors. An author of a new report on child labor points to great progress in reducing the number of kids who work but says the numbers remain "unacceptable."

(Image credit: Nabila El Hadad)

Senate Republicans race to pass Trump's domestic policy bill by July 4, but are divided on key issues. And, NATO leaders agreed on a defense spending increase at yesterday's summit.

(Image credit: Pool)

While I wish its price were closer to that of the earlier Pad 2, the $700 OnePlus Pad 3 is a markedly premium Android tablet that costs significantly less than Samsung's high-end Galaxy Tab S10 Plus.

This big-screen convertible laptop certainly has some positives but there are a few too many minuses to give this Plus a full-throated recommendation.

Elecrow’s latest invention, the CrowPi3, is an all-in-one Raspberry Pi 5 platform that bundles many popular Arduino modules in a book-sized suitcase. A 4.3” LCD sits in the center with a camera on top. Modules usually used to introduce electronics, such as a breadboard or an LED matrix, are also included. They are all connected to the Pi through its 40-pin header connector. The unit has a built-in battery pack that should provide hours of fun.

Elecrow is running a Kickstarter campaign that will end on July 5th. The product's main selling point is that it can be used as a hardware enabler for AI designs. How much this is true depends on the software ecosystem that ships with it. Elecrow is smart by using the Raspberry Pi as part of its design. This opens thousands of AI and ML libraries for the younger generation targeted by this product.

CrowPi3: Price and Availability

The CrowPi3 is available in nine configurations on the Kickstarter webpage. The Early Birds offer the most value for money and start at $159 for the basic kit, excluding the Pi computer. An 8GB Pi 5 with battery and a gamepad will add an extra $130.

(Image credit: Future)CrowPi3: Design

The CrowPi3 ships with a transparent plastic cover on the main experiment board, which helps protect the delicate circuits and LCD module while on the go.

Specification

Supported board: Raspberry Pi 5, Pi Pico, Arduino, Micro: bit

Number of extensions: 28 Arduino-compatible modules

Size: 28.5 cm x 18.5 cm x 3.8 cm

Weight: 1.1 kg

Video: 4.3” 800 x 480 IPS LCD, 1 x HDMI

Audio: Stereo speaker, 3.5mm headphone jack

Power supply: 27W 12V power adapter

Two small magnets hold the cover in place while a rubber strap on top acts as a handle, creating a look similar to a suitcase. The unit measures 28.5 cm x 18.5 cm x 3.8 cm, for a weight of 1.1 kg, and feels solid. The two compartments on the bottom are easily accessible by sliding plastic doors. One holds the Raspberry Pi board, while the other can store small parts.

Elecrow went above and beyond to pack over thirty electronic modules in a small volume. Even more impressive is that they are all connected to the Pi expansion connector. If the Pi is too much of a hassle to work with, then two extra sockets accommodate a Raspberry Pi Pico board or an Arduino, while the breadboard space allows adding other modules easily.

The Raspberry Pi 5 provides over twice the processing power of its predecessor. The CrowPi3 utilizes all of the Pi’s connectors and interfaces; Two HDMI connectors connect to the integrated display and an optional external screen. The user can access only three USB 3 ports, the fourth reserved for the two-megapixel camera. A 4.3-inch 800 x 480 IPS screen offers excellent brightness and viewing angle, although the small viewing area makes reading text challenging.

The case integrates two 3300mAh rechargeable batteries, which should keep the Pi and screen working for several hours. Networking is available using the 1 Gb Ethernet port or the Pi’s Wi-Fi module. A pair of speakers provides stereo sound output, which can be bypassed using a headphone plugged into the 3.5mm headphone jack.

(Image credit: Future)CrowPi3: In Use

The unit turns on by pressing the right-side power button. A long press on the same button turns the unit off. Two red LEDs indicate whether the unit is charging and turned on. The cooling system is always on without temperature control and produces a low but noticeable whining sound from the fan. The built-in screen is more of a gimmick. An external display is recommended for actual development.

The Elecrow ecosystem builds on a customized version of Raspbian OS, specially tailored for interactive learning. The UI ditches the conventional desktop with icons and instead organizes items in what looks like a dashboard with two distinct sections. The left contains AI modules, while the right holds Python-based projects. The user must create an account to start using the CrowPi3.

The most challenging part of setting up the CrowPi3 is getting the OS up and running. Elecrow provides a 40GB image that, although containing a wealth of material, is just too big to be useful. In contrast, the latest Raspbian desktop image with recommended applications is less than 4 GB. Elecrow should provide a lite version of the OS with additional user packages external to the image.

(Image credit: Future)CrowPi3: Competition

Very few platforms exist that are similar to the CrowPi3. With built-in modules that showcase the Pi’s ability to control peripherals and the various extension connectors spread around the case, the CrowPi3 is a unique product. The curated software library also plays an essential part in the product.

The Joy-Pi advanced product is similar to the CrowPi3 and supports Pi 4. It incorporates modules such as touch sensors and ultrasonic range finders and sports an even smaller 1-inch LCD. However, the price is higher than the CrowPi3, at more than $470. It lacks a battery and key components such as a camera to make an AI platform.

(Image credit: Future)CrowPi3: Verdict

With their newest all-in-one station, Elecrow promotes an AI-centric product on a large scale through their Kickstarter campaign. The CrowPi3 feels well-built and oozes quality with many electronic modules, such as the LCD and touchscreen. However, the software support for voice and image recognition sets it apart from the competition. We liked the general appearance and portability of the platform, with a cute handle that completes the suitcase appearance. Don't let the toy appearance fool you; the platform can be used for more serious stuff, such as software development, but with a bigger external screen.

That said, the unit feels overcrowded. Elecrow thinks cramming as many modules into a small space will win over the general public. The fact is that the platform might overwhelm beginners with its complexity. Also, supporting material such as schematics is missing. You are on your own if the unit breaks and you want to do some repairs. Finally, the fan is noisy and will be a distraction.

Buy it as a gift for kids who like building and breaking stuff.

Don’t buy it if you want to get your hands dirty quickly with the Pi5.

Raspberry Pi: Everything you need to know.

Republicans want to add work requirements for Americans to get Medicaid. Is that a necessary step to fight "waste, fraud, and abuse" or a sneaky way of cutting the social safety net?

The Sirius robot dog goes on preorder Thursday, integrating with OpenAI to develop its "soul."

Commentary: This wildly imaginative comic book series is a visual stunner that officially kicked off the Jean Smart renaissance.

Morgan Lieberman's "Hidden Once, Hidden Twice" is a documentary photo and film project bringing visibility to the lives of senior lesbian couples across the U.S.

(Image credit: Morgan Lieberman)

Jim Obergefell, plaintiff in the landmark Supreme Court case that legalized gay marriage in all 50 states, reflects on the decision 10 years later and the LGBTQ community's current civil rights fight.

(Image credit: Alex Wong)

The new season picks up right where we left off — with a review of the restaurant — and refocuses on the relationships between Carmy, Sydney and Richie.

(Image credit: FX)

Every year, millions of Americans rely on FEMA assistance after hurricanes, wildfires, tornadoes and other disasters. The president says state governments should do more.

(Image credit: Etienne Laurent)

"They ask for equal dignity in the eyes of the law," then-Supreme Court Justice Anthony Kennedy wrote in the June 26, 2015, ruling legalizing same-sex marriage. "The Constitution grants them that right."

(Image credit: Mark Wilson)

Here are hints -- and the answers -- for the NYT Connections: Sports Edition puzzle, No. 277, for June 27.

There's no better way to keep summer bug bites from ruining an otherwise enjoyable outdoor affair.

Understaffed nursing homes rely on an immigrant workforce. Cuts to Medicaid and a tough immigration policy amount to a double whammy for the long-term care industry.

(Image credit: Alyssa Schukar)