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Canceling your tech subscriptions will finally become less painful thanks to new ‘click-to-cancel’ rule

TechRadar News - Thu, 10/17/2024 - 05:27

As more and more companies switch their apps and services to subscription models, you might have found it increasingly difficult to cancel your subscription and end the payments. Most of us have struggled with a company that makes it near-impossible to stop the charges, but that could soon become a thing of the past thanks to new consumer-friendly rules that are about to come into effect.

In a press release, the FTC has announced that businesses will have to make it as easy for consumers to end a subscription as it is to sign up for one. The new 'click-to-cancel' rule is designed to address complaints about 'negative option' billing – that is, subscriptions and recurring payments where you must take action to have them canceled.

Right now, some companies make it as difficult as possible to end a subscription. Instead of allowing you to end it online, for example, they might make you call a phone number where a sales representative will cajole you with offers and other tactics designed to keep you spending. While signing up for a recurring payment can take seconds, canceling one can take hours – or longer.

(Image credit: Shutterstock / Ivan Marc)

Once the click-to-cancel rule comes into effect in roughly 180 days’ time, that should all change. The FTC says its new guidelines will prohibit companies from engaging in the following practices:

  • Misrepresenting any material fact made while marketing goods or services with a negative option feature
  • Failing to clearly and conspicuously disclose material terms prior to obtaining a consumer’s billing information in connection with a negative option feature
  • Failing to obtain a consumer’s express informed consent to the negative option feature before charging the consumer
  • Failing to provide a simple mechanism to cancel the negative option feature and immediately halt charges.

The FTC says it opted against enacting other rules. These include the requirement for companies to send annual subscription reminders to customers, as well as a ban on firms suggesting reasons for you to keep paying when you attempt to cancel a subscription if you haven’t previously asked to hear about these reasons.

Commenting on the news, FTC chair Lina M. Khan said, “Too often, businesses make people jump through endless hoops just to cancel a subscription. The FTC’s rule will end these tricks and traps, saving Americans time and money. Nobody should be stuck paying for a service they no longer want.”

With subscriptions becoming an increasingly common way for companies to bring in revenue, complaints have been rising at an equally steep rate, with the FTC saying it now receives an average of 70 complaints a day about shady recurring payment practices. Hopefully the new rules will put a stop to some of the most egregious examples and make it far easier to get more control over your money.

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Experts issue a health warning over standing desks, but you still shouldn't be sitting down all day - so what's the answer?

TechRadar News - Thu, 10/17/2024 - 05:21

The world of health and fitness has been rocked by the potentially devastating news that standing desks could be bad for your health.

“Standing desks may be bad for your health, study suggests,” “Experts issue a health warning to anyone who uses a standing desk,” and “Why standing desks could be bad for your health” have all crossed my timeline this morning. So what on earth is going on? And is it time to ditch your standing desk?

The flurry of articles all stem from a new study published in the International Journal of Epidemiology on October 16. The snappily titled ‘Device-measured stationary behavior and cardiovascular and orthostatic circulatory disease incidence’ is a study of more than 83,000 UK adults over the course of nearly seven years.

The research, conducted by Dr Matthew Ahmadi of the University of Sydney’s Faculty of Medicine and Health in Australia, set out to examine the link between sitting, standing, and stationary time, cardiovascular disease (CVD), and orthostatic circulatory disease. The results at first glance appear like a blow to the appeal of standing desks – but there’s much more to it than that.

Standing desks aren’t the silver bullet you might have hoped

(Image credit: Future / Tim Coleman)

The study acknowledges that public health strategies and common advice often promote standing “as a sufficient substitute” for sitting in an office environment. However, the results of this mammoth study show that both sitting and standing for too long can be bad for your health. According to the study, doing too much of either can increase the risk of the two aforementioned ailments – CVD and orthostatic circulatory disease such as orthostatic hypotension, varicose vein, chronic venous insufficiency, and venous ulcer.

According to the study, “Every additional hour above 10 h/day of sitting was associated with a 0.26 (0.18, 0.36) higher risk,” of orthostatic circulatory diseases. Crucially, however, the risk of these diseases also increased (although not as much) with every 30 additional minutes of standing for more than two hours per day.

In contrast, the risk of CVD increased with every extra hour of sitting, but “Time spent standing was not associated with major CVD risk.”

As summed up by the study, “Both sitting (above 10 h/day) and standing (above 2 h/day) were directly associated with increased orthostatic circulatory disease incidence risk; standing was not associated with CVD incidence risk.” Furthermore, “Standing alone may not be a sufficient strategy for lowering CVD risk, and may lead to a higher risk of circulatory conditions.”

(Image credit: Future)

The study notes a crucial factor, however. The risks associated with both are linked to time spent stationary. If you combine one of the best standing desks on the market with an under-desk treadmill, the study implies that moving while standing won’t carry the same risks.

Whether you choose to sit or stand at your desk while working, regular breaks and frequent movement are the key. The study “calls into question current intervention strategies that focus on only replacing sitting with standing time without increasing physical activity.” Simply put, buying a standing desk isn’t a silver bullet that will solve your health problems or reduce your risk of cardiovascular disease by itself.

As is often the case when it comes to health and wellbeing, The study notes that “up to a certain level, neither sitting nor standing are harmful for orthostatic conditions, suggesting that there may be a healthy balance between these two behaviors.”

Still, the study concludes that “The deleterious associations of stationary time with CVD and orthostatic circulatory disease we observed were primarily a consequence of time spent sitting.” Standing more doesn’t increase CVD risk in the same way sitting does, then, but standing “was associated with substantially higher risk of orthostatic circulatory disease.”

The solution? If you want to continue to enjoy the benefits of a standing desk, such as burning more calories or improving posture, be sure to factor in plenty of movement and breaks into your work day. If you're going to stand for more than two hours a day, maybe consider using an under-desk treadmill. Just remember, sitting for too long continues to carry risks of CVD such as coronary heart disease, stroke, and heart failure.

Other tools out there can also help you keep on top of your health and mobility, such as the best fitness trackers or best smartwatches that feature standing alerts or tracking to help you get plenty of steps in each day. Whether you choose to sit or stand at your desk, do both in moderation, sprinkle in plenty of movement, change things up regularly, and do it all as part of a healthy lifestyle.

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Categories: Technology

The NHS is in an IT ‘stone age’, staff struggle with creaking infrastructure

TechRadar News - Thu, 10/17/2024 - 05:00

Public services across the country have been feeling the pinch for a long while, but staff at NHS hospitals are concerned that this has reached a critical point. The British Medical Association, the UK’s main doctors union, estimated that doctors lost 13.5 million hours a year as a consequence of “inadequate IT systems and equipment”.

IT systems probably aren’t many people’s first thought when it comes to public spending, but they are crucial in keeping the NHS functioning and helping staff save lives. Since the 2010s the UK has spent almost £37 billion less on health assets than neighboring countries, such as France and Germany.

“I am at a top London hospital and yet at times I feel as though we are operating in the Stone Age,” a pediatrician told Forbes. Doctors and nurses have outlined the need for all basic infrastructure to be raised to a minimum standard before new projects are taken on.

Not exactly efficient

According to the NHS’s own estimates, just 20% of its organisations are "digitally mature", with some reporting an "enormous variation in basic infrastructure" within hospitals that slows systems down.

“We have a whole range of paper-based and digital systems, which leads to a huge potential for error,” said Dr Rosie Benneyworth, Head of the Health Services Safety Investigations Body. “We have seen delayed cancer diagnosis because of systems not speaking to one another.”

As well as making systems difficult to navigate and impeding health workers, legacy IT systems can pose serious risks in the form of vulnerabilities. Healthcare providers are attractive targets for cybercriminals, who will often try and leverage stolen data for money, or shut down life saving systems to disrupt operations.

Via Financial Times

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Microsoft finally remembered to make another Xbox Series X wrap and the latest is Call of Duty: Black Ops 6 themed

TechRadar News - Thu, 10/17/2024 - 05:00

It’s been quite a while since we’ve seen a fresh Xbox Series X wrap, so you’d be forgiven for thinking that Microsoft had forgotten about the whole endeavor. We now know that this is not the case at least, as the company has just revealed a Call of Duty: Black Ops 6 accessories collection which includes a new wrap and two controllers.

Inspired by the covert spy-thriller theme of the next Call of Duty installment, the Xbox Series X Wrap - Call of Duty: Black Ops 6 is quite a striking console accessory. It’s predominantly black and white, with some subtle orange highlights, and has a pattern consisting of layers of secret documents.

It looks like there are loads of hidden details here, which could make it a real treat for long-time fans. The wrap is available to pre-order now for $54.99 / £49.99 via the Microsoft Store and will be released on October 23. Those who pre-order will receive a free one-hour 2XP token to use in Black Ops 6, which is honestly a pretty mediocre bonus all things considered.

If you're not familiar with the concept of Microsoft’s console wraps, they’re sleek fabric covers that seamlessly wrap around your system to give it a new aesthetic. We’ve previously seen a limited design inspired by Starfield and, while not quite as a cool as a full special edition console, they are a good option if you want to give your system a new look without breaking the bank.

The collection also includes two new controller designs, both of which are available now exclusively via Xbox Design Lab. The first is the Xbox Wireless Controller – Call of Duty: Black Ops 6. This features a similar design to the wrap, with a face plate that looks like it’s been covered in top secret documents. By default, it has a metallic orange d-pad and triggers too which introduces some rather nice contrast.

There’s also a more premium Xbox Elite Wireless Controller Series 2 variant, with custom rubber grips that incorporate an inverted version of the pattern. Both controllers are fully compatible with Xbox Series X, Xbox Series S, Xbox One, and PC with prices starting at $84.98 / £84.55 and $164.98 / £137.98 respectively. As Xbox Design Lab products, you can also further customize the look of your controller at additional cost.

For more on Xbox, you can watch my unboxing of the newly released Xbox Series X Digital Edition below.

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Categories: Technology

Best King-Size Mattress for 2024, Tested by Our Sleep Experts

CNET News - Thu, 10/17/2024 - 05:00
CNET’s sleep experts tested the best king mattresses from top brands like Brooklyn Bedding, Nectar and Saatva. Here are our top picks.
Categories: Technology

Marissa Mayer: I Am Not a Feminist. I Am Not Neurodivergent. I Am a Software Girl

WIRED Top Stories - Thu, 10/17/2024 - 05:00
She was the 20th hire at Google, then the head of Yahoo, and now the CEO of Sunshine. For Mayer, geekery supersedes gender.
Categories: Technology

Astro Bot's first free DLC is available today with more coming over the next four weeks

TechRadar News - Thu, 10/17/2024 - 04:59

Team Asobi has just released the first Astro Bot DLC level as a completely free update. And better still, there will be more to follow over the next few weeks.

Announced in an official PlayStation Blog post written by director Nicolas Doucet, it's confirmed that the first DLC speedrun level, Building Speed, is available now and should appear in-game when you next update it. In the level, you'll use the Barkster bulldog bot power-up to launch Astro through crates and across precarious platforming challenges.

What's more, Doucet also confirms that four more speedrun challenge levels will arrive one per week over the next month. The release schedule for these is as follows:

  • October 17: Building Speed (that's today!)
  • October 24: Let it Slide
  • October 31: Spring-loaded Run
  • November 7: Helium Heights
  • November 14: Rising Heat

Being speedrun levels, the goal is naturally to get through them as quickly as possible. Team Asobi has added a new online leaderboard to support this, so you and your PlayStation friends can have fun seeing who can get through each stage the quickest.

Although you will probably want to take your time and smell the mechanical roses on your first outing in these levels, because new bot cameos are being added to each one. In Building Speed, players can expect to run into cute bot renditions of the Helldivers and EVE from Stellar Blade. Doucet teases that more cameos will arrive in future levels, but is remaining understandably tight-lipped on who those could be for now. Though, we may already have an idea if Astro Bot's credits sequence is anything to go by.

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Samsung prepares to unleash even faster GDDR7 VRAM early in 2025 – rocket fuel for Nvidia’s RTX 5080 Ti, perhaps?

TechRadar News - Thu, 10/17/2024 - 04:55

Samsung has announced that it’s cooked up some new faster GDDR7 video RAM that might just power up Nvidia’s next-gen Blackwell GPUs at some point next year.

The innovation comes in what Samsung boasts is the industry’s first 24Gb GDDR7 RAM, which builds on its previous 16Gb GDDR7 memory modules (the latter are strongly rumored to be destined for Nvidia’s initial RTX 5000 GPUs).

Samsung notes that the new 24Gb GDDR7 is built on a (5th-generation) 10nm process, and that allows for cell density to be 50% better in the same package size versus its predecessor. With 24Gb VRAM we can have memory modules of 3GB capacity (rather than 2GB modules as with 16Gb GDDR7).

Not only do we get that capacity benefit, but this VRAM is much faster, offering a speed of 40Gbps, we’re told. For context, the GDDR7 memory currently in the works boasts speeds of either 28Gbps or 32Gbps, so this is a leap of 25% on the latter. Samsung also notes that performance could be pepped up to 42.5Gbps in certain use cases, too.

Another noteworthy addition to the list of improvements with GDDR7 is better power-efficiency to the tune of 30%.

Samsung tells us that validation (testing and sampling) for this new RAM will begin later in 2024, and it’ll be deployed commercially early in 2025.

(Image credit: Samsung) Analysis: A step forward for Samsung – and next-gen Nvidia Super (or Ti) GPUs too?

While 24Gb GDDR7 is expected to be a major boon for heavyweight applications (AI, data centers and so forth), it will also likely find a home in consumer graphics cards – at least to some extent.

While all this remains speculation, Nvidia is expected to use 28Gbps (and 32Gbps) GDDR7 in its next-gen Blackwell graphics cards, leaving the possibility that Team Green may adopt this supercharged 40Gbps VRAM at some point. For an RTX 5090 Ti, perhaps? It’d obviously have to be a high-end graphics card, though we guess another possibility is an RTX 5080 Ti or Super (perhaps the rumored 24GB of VRAM spin on the 5080 – given the 3GB module capacity, as mentioned).

What about AMD or Intel using GDDR7? Rumors around AMD’s RDNA 4 GPUs insist that Team Red won’t be making the leap to GDDR7, and instead will stick with current GDDR6, which makes sense given that the next-gen RX 8000 graphics cards are supposedly topping out at the mid-range. AMD will want to make them competitive in this space, no doubt, and steering away from cutting-edge VRAM seems like a plan in terms of keeping costs down, if this is the overall idea.

As for Intel, 2nd-gen Arc Battlemage graphics cards are rumored to be low-end only, so clearly GDDR7 won’t be on the table for those GPUs. It seems only Nvidia is jumping on the next-gen VRAM bandwagon next year, although even that remains a rumor – and we don’t know if Team Green will push as hard as deploying this faster 40Gbps memory in its Blackwell GPUs in 2025 (but we can hope).

Via Wccftech

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Microsoft has seemingly removed the $1 Xbox Game Pass offer just in time for the Call of Duty: Black Ops 3 launch

TechRadar News - Thu, 10/17/2024 - 04:53

Things aren’t looking good if you were hoping to play Call of Duty: Black Ops 6 on Xbox or PC for just $1 at launch. It seems as though Microsoft has removed the option to pick up a 14-day subscription for a reduced price just nine days away from the Black Ops 6 launch.

The news comes from a recent post to the X / Twitter account of Call of Duty blog CharlieIntel that claims the offer has vanished. I headed over to the Xbox Game Pass website and wasn’t able to find the deal anywhere, which would lend some extra credibility to this assertion.

Black Ops 6 is the next entry in the hugely popular Call of Duty franchise and is set to launch on October 25. It will be the first Call of Duty title to be added to the Xbox Game Pass service at launch following the completion of Microsoft’s Activision Blizzard acquisition last year.

It will be available to those with an Xbox Game Pass Ultimate or PC Game Pass subscription, which costs $19.99 / £14.99 and $11.99 / £9.99 per month respectively. Many players had planned to take advantage of the $1 subscription offer to get two weeks of access to the game for less.

Although it’s incredibly disappointing to see this option disappear just days away from release, I can’t say that it’s particularly surprising. Call of Duty games usually generate a huge amount of sales revenue over their launch periods. The idea of Microsoft sacrificing a large chunk of this by providing consumers with an almost unbelievably cheap way to try out the game seems a little silly in retrospect.

There’s currently no official word on whether the $1 Xbox Game Pass deal will return in the future, but I suspect that it will once Black Ops 6's launch period is out of the way. While the timing is enough to raise some eyebrows, it’s also worth noting that this is not the first time that the offer has disappeared so it might be due to something else entirely.

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Categories: Technology

Best CD Rates Today, Oct. 17, 2024: Time's Running Out for High APYs

CNET News - Thu, 10/17/2024 - 04:30
Don't wait to open one of these top CDs. Rates are falling fast.
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Why Rising Energy Prices Don't Necessarily Mean Higher Power Bills

CNET News - Thu, 10/17/2024 - 04:24
The price of electricity is only one part of the equation that determines how much you pay every month.
Categories: Technology

An upcoming iPhone feature will make it easier to detect spam calls

TechRadar News - Thu, 10/17/2024 - 04:13

Spam and scam calls are an ever increasing nuisance, so a reliable caller ID service – and particularly one that can flag or auto block known scam numbers – is near essential. Sadly, this isn’t something Apple offers natively, and while there are some third-party caller ID services, these can be quite hit and miss, or cost extra. But finally, Apple is taking the first steps towards such a service.

The company has announced (via Engadget) that, next year, it will allow businesses enrolled in Apple Business Connect to register for Business Caller ID. With this, their company name, logo, and department will appear on the incoming call screen when they contact customers.

This should make it a lot easier to differentiate a legitimate call from a spam call since, if there’s no logo shown, there’s a high chance that it’s an unwanted call. If there is a logo, you can judge based on the company that’s calling whether it’s likely to be something you want to answer.

Some Apple Business Connect tools, including Business Caller ID (Image credit: Apple) A good start

This still isn’t a perfect solution – companies will need to enroll, and we can imagine many smaller ones won’t, though it as at least a free service, so there’s not too much of a barrier to entry. And, of course, this only applies to businesses, not personal numbers, so not all genuine calls will be identified.

This system also isn’t designed to specifically flag or block spam and scam calls, so these will still ring on your phone.

Still, it’s a big and overdue step in the right direction from Apple, and one that anyone who frequently gets calls from unknown numbers will probably be very happy about.

It’s not clear exactly when next year this Business Caller ID service will launch, but the sooner the better as far as we’re concerned.

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Best Internet Providers in Tillamook, Oregon

CNET News - Thu, 10/17/2024 - 04:02
Internet options are limited in Tillamook, but most homes have access to at least one high-speed provider.
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Identity Thieves Are Getting Jobs in Your Name. Here’s How to Stop Them

CNET News - Thu, 10/17/2024 - 04:00
Employment identity theft is a dishonest way for crooks to make an honest living using your Social Security number.
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Best Savings Rates Today, Oct. 17, 2024: Don't Pass Up APYs as High as 5.30%

CNET News - Thu, 10/17/2024 - 04:00
The top savings rates remain attractive. But they won’t stay this high forever.
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From rodeos to radio, inside the Arizona fight against misinformation

NPR News Headlines - Thu, 10/17/2024 - 04:00

Radio Campesina has a big goal this year: combat misinformation about elections among Arizona Latinos.

(Image credit: Caitlin O'Hara for NPR)

Categories: News

'End of an era': Biden heads for a farewell trip to Germany. Here's what to know

NPR News Headlines - Thu, 10/17/2024 - 04:00

It's expected to be a meeting of great political importance — especially for Europe.

(Image credit: Martin Meissner)

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‘Horrifying’ mistake to harvest organs from a living person averted, witnesses say

NPR News Headlines - Thu, 10/17/2024 - 04:00

At a hospital in Kentucky, witnesses say, a man who had been declared dead after a drug overdose was moving and visibly crying as he was prepped for surgery to donate his vital organs. The surgery was stopped and the man is alive three years later.

(Image credit: Hoover Rhorer Family)

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How to avoid sharing election misinformation

NPR News Headlines - Thu, 10/17/2024 - 04:00

The 2024 election season is here. As we’re waiting to learn the final results, it can be easy to be duped by false or misleading information. Here are four tips to help you avoid spreading election related misinformation.

(Image credit: DigitalVision Vectors)

Categories: News

80% of customers are skeptical of AI use - here's what businesses can do

TechRadar News - Thu, 10/17/2024 - 03:52

The growing adoption of generative AI tools across various industries signifies a significant shift in business operations and innovation. This technology, capable of creating content, analyzing data and optimizing processes, is becoming an invaluable asset for enhancing productivity and creativity.

From automating customer support to generating marketing content, AI offers unprecedented efficiencies and personalization. As organizations seek to stay competitive, the integration of AI-driven solutions is rapidly evolving from a cutting-edge novelty to a business necessity, reshaping how products are developed, decisions are made, and customer experiences are crafted.

However, new data from a recent Smart Communications survey suggests that simply implementing generative AI isn’t enough – there’s a clear trend toward growing skepticism in AI use, especially when adopted for communications. Good communication is critical in industries such as healthcare, finance and insurance, where poorly communicated messages or mistakes in the relay of information can have a life-changing impact. Businesses can look to prioritize transparency by making it clear when they're using AI and ensuring human oversight throughout the communication process.

Clear, accurate and timely: what do customers want?

2000 customers across the globe were surveyed worldwide on their opinions regarding customer communications from financial services, insurance and healthcare companies. The responses revealed that four in five (81%) want businesses to employ human oversight and over three-quarters (77%) feel it’s important for companies to explicitly call out when generative AI is used in their communications.

This skepticism stems mainly from ethical (63%) and security concerns (66%) about using generative AI in customer communications. And fewer than half (47%) agree that generative AI actually has the potential to improve the communications they are receiving from businesses. This tells us that many customers don’t see generative AI as worth the risk when it comes to their communications.

The survey also asked customers what they value most when it comes to communications - a majority (71%) said that communications need to be straightforward and easy to understand, while over half (55%) valued accuracy and over a third (38%) valued timeliness. This isn't too surprising, but certainly reaffirms that the need for clear accurate communication prevails now more than ever in today's digital world, and businesses need to embrace digital tools to avoid human error and ensure customers are happy.

Older consumers, comprising 88% of the Silent Generation and 79% of Baby Boomers, prioritized 'clear and easy to understand' communications in significantly greater numbers than their younger counterparts, with 65% of Generation Z and 63% of Millennials valuing this aspect. For younger customers, personalization and delivery via a preferred channel were significantly more important than for their older counterparts. Over a quarter of Generation Z (28%) ranked personalization as the most important factor, compared to 23% of all respondents. It’s clear that different generations have different values when it comes to their communications. For businesses to have successful communication across the board, especially in key industries such as healthcare, they need to accommodate all needs, for each demographic.

So, with growing concerns around its use, what is the value of generative AI in communications?

The use of generative AI in customer communications

The reality is that, despite customers' concerns about generative AI in customer communications, it can provide great value when used correctly, by improving operational efficiency and effectiveness. This is why the latest CCM tools and technologies out there can help companies leverage generative AI in a responsible and impactful way to enhance customer engagement.

In fact, generative AI is shaping communications by automating content creation, enhancing personalization and streamlining workflows. It enables businesses to quickly generate high-quality text, images and audio, making crafting tailored messages for diverse audiences easier. By reducing the time and effort required for content production, generative AI allows organizations the time to focus on strategy and innovation. Its ability to learn and adapt ensures that communications are not only efficient but also relevant and engaging.

What can businesses do to reassure customers?

It’s clear that generative AI can improve communications and build relationships. However, businesses should look to implement it carefully and thoughtfully, especially amid growing concerns about the new technology. There is a clear need to be open, honest and respectful of these attitudes – here, transparency is key and will help to generate customer trust.

Furthermore, businesses need to ensure human oversight throughout the communication process, never leaving the technology to communicate independently. This helps prevent biases, unintended consequences and disseminating incorrect or inappropriate content. Additionally, human input can refine AI outputs, making them more relevant and culturally sensitive, thus enhancing overall communication quality. This is particularly crucial for regulatory compliant communications, which cannot be compromised by AI hallucinations. Such hallucinations pose a serious risk to both customers and businesses and can have significant consequences.

Generative AI can be a fantastic tool for businesses to implement and enhance their customer communications. It helps to personalize, streamline, speed-up and strengthen relationships. However, customer concerns must be considered, and with growing skepticism businesses should prioritize transparency by clearly indicating when AI is being used and ensure human oversight is maintained throughout the communication process.

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This article was produced as part of TechRadarPro's Expert Insights channel where we feature the best and brightest minds in the technology industry today. The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing find out more here: https://www.techradar.com/news/submit-your-story-to-techradar-pro

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