Technology

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Today Chief Innovation Officers (CIOs) are faced with a myriad of decisions to make on a daily basis, as they seek to reduce costs, maintain workflow efficiency and improve service offerings through new digital tools - whether that be implementing new automation strategies or sourcing tools to support the businesses’ digital transformation efforts.

For many CIOs simply weighing up the pros and cons between different software vendors and the tools on offer, can be a challenge within itself, with others caught up in current contracts unsure of how to maximize their value.

Choosing between Microsoft 365 and Google Workspace productivity/collaboration tools, for example, is a tough decision for many. Both services boast a variety of features, and it can be difficult to decide which is the best fit for your organization to optimize its efficiency and return the best value for money.

So, where to start?

Maximizing value from your current platform

To get the most out of existing technology, regardless of provider, it is important to look for opportunities to bundle features and remove tools you don’t need; consider functionalities such as comms platforms, identity and access management, Single Sign On, file storage, telephony, data visualization, EUC cybersecurity, and even EUC hardware. Businesses can look at periodic or automated harvesting of licenses to limit unnecessary new purchases. For businesses that have yet to implement this, there is often up to a 20% opportunity to harvest users to avoid new purchases and maximize value from the existing platform.

Knowing when the time is right to reevaluate

Google Workspace and Microsoft 365 may have comparable license prices for standard users, but to effectively evaluate the cost of either platform, it is important to compare the total cost of your wider tech stack.

For a more nuanced review, it is important to review user profiles, employee mix (full-time or part-time, for instance), hiring seasonality, and turnover. For example, Microsoft offers a more modular license model for specific roles in a business environment (for instance, F vs E, M365 vs O365, and any combination of add-ons), which can drive significant cost reductions if you are currently only utilizing a single license type. The cost of fully migrating between platforms can be considerable – anywhere from one to three times your annual license cost plus internal resource effort.

One-year or three-year contract agreements?

When it comes to managing costs and selecting a productivity tool that will ensure optimum efficiency for your business it is also important to consider the contract agreement. If you look at Google and Microsoft’s agreement plans, for example, Google's one-year agreement is similar to the three-year, but it may take away discounting in exchange for the flexibility of a shorter commitment.

Meanwhile, Microsoft’s one-year New Commerce Experience (NCE) or Cloud Solution Provider (CSP) is even more flexible, allowing for month-to-month commitments. This can be advantageous for seasonal license requirements or mid-year reductions. That said, if you are using the NCE/CSP, it is vital to review usage monthly. Businesses often sign up for the monthly NCE/CSP at a higher unit price for the added flexibility, without taking advantage of the true-down opportunities.

Both Google and Microsoft's three-year agreements are typically more suitable for larger enterprises with a consistent or growing employee base. Advantages include better overall unit pricing and longer-term price protection. One key difference is that Microsoft's Enterprise Agreement also allows clients to true-down their subscription licenses at the anniversary of the three-year agreement.

Understanding Cloud spend to leverage negotiations

Another recommendation would be for companies to leverage their entire Microsoft or Google spend and footprint during negotiations, especially to see if they can co-term their various agreements.

While cloud teams typically rely on reservations, savings plans, and forecasts to optimize their commitments, companies should make sure they understand any advantages they can use in their licensing models. For example, Azure's “bring your own license” may make buying Server or SQL through EA more advantageous than on-demand.

Microsoft Copilot or Google Gemini pricing?

Microsoft Copilot (powered by OpenAI's advanced LLMs, such as GPT-4) and Google Gemini (powered by Google's AI technologies) both aim to boost user productivity through AI integrations within their respective ecosystems. They offer a comprehensive list of features, such as content generation, summarization, analysis, and contextual suggestions to empower teams and create efficiencies.

Microsoft and Google are currently offering fixed per-user prices for each AI module, allowing businesses to pick and choose which users can use the AI functionality. The list price for each AI module is similar to that of the productivity license (Workspace or Microsoft 365), effectively doubling your monthly spend. However, many of these new add-on products, for example, GCP’s Anthropic, Google’s Gemini, Microsoft’s Co-pilot, Microsoft Power Automate, are effectively being used as ‘sweeteners’ during negotiations to help secure improved discounting on core products.

In order to reduce costs and optimize efficiency across the business, CIOs need to be able to understand the options they have before proceeding, particularly when it comes to productivity tools, to avoid unnecessary headaches and lengthy contract agreements. Without understanding the features and benefits new digital tools provide and the costs associated, many CIOs unknowingly agree to contracts which could cost them more than what they’re already paying and be less efficient.

Before looking into new digital platforms or services, especially productivity tools, it is important to reevaluate the current service and identify if improvements can be made to maximize value to avoid purchasing anything new. If this isn’t an option, then CIOs need to identify when the time is right to change and whether it is more valuable to agree to one or three-year contract agreements.

We've rated the best collaboration platform for teams.

This article was produced as part of TechRadarPro's Expert Insights channel where we feature the best and brightest minds in the technology industry today. The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing find out more here: https://www.techradar.com/news/submit-your-story-to-techradar-pro

Today Chief Innovation Officers (CIOs) are faced with a myriad of decisions to make on a daily basis, as they seek to reduce costs, maintain workflow efficiency and improve service offerings through new digital tools - whether that be implementing new automation strategies or sourcing tools to support the businesses’ digital transformation efforts.

For many CIOs simply weighing up the pros and cons between different software vendors and the tools on offer, can be a challenge within itself, with others caught up in current contracts unsure of how to maximize their value.

Choosing between Microsoft 365 and Google Workspace productivity/collaboration tools, for example, is a tough decision for many. Both services boast a variety of features, and it can be difficult to decide which is the best fit for your organization to optimize its efficiency and return the best value for money.

So, where to start?

Maximizing value from your current platform

To get the most out of existing technology, regardless of provider, it is important to look for opportunities to bundle features and remove tools you don’t need; consider functionalities such as comms platforms, identity and access management, Single Sign On, file storage, telephony, data visualization, EUC cybersecurity, and even EUC hardware. Businesses can look at periodic or automated harvesting of licenses to limit unnecessary new purchases. For businesses that have yet to implement this, there is often up to a 20% opportunity to harvest users to avoid new purchases and maximize value from the existing platform.

Knowing when the time is right to reevaluate

Google Workspace and Microsoft 365 may have comparable license prices for standard users, but to effectively evaluate the cost of either platform, it is important to compare the total cost of your wider tech stack.

For a more nuanced review, it is important to review user profiles, employee mix (full-time or part-time, for instance), hiring seasonality, and turnover. For example, Microsoft offers a more modular license model for specific roles in a business environment (for instance, F vs E, M365 vs O365, and any combination of add-ons), which can drive significant cost reductions if you are currently only utilizing a single license type. The cost of fully migrating between platforms can be considerable – anywhere from one to three times your annual license cost plus internal resource effort.

One-year or three-year contract agreements?

When it comes to managing costs and selecting a productivity tool that will ensure optimum efficiency for your business it is also important to consider the contract agreement. If you look at Google and Microsoft’s agreement plans, for example, Google's one-year agreement is similar to the three-year, but it may take away discounting in exchange for the flexibility of a shorter commitment.

Meanwhile, Microsoft’s one-year New Commerce Experience (NCE) or Cloud Solution Provider (CSP) is even more flexible, allowing for month-to-month commitments. This can be advantageous for seasonal license requirements or mid-year reductions. That said, if you are using the NCE/CSP, it is vital to review usage monthly. Businesses often sign up for the monthly NCE/CSP at a higher unit price for the added flexibility, without taking advantage of the true-down opportunities.

Both Google and Microsoft's three-year agreements are typically more suitable for larger enterprises with a consistent or growing employee base. Advantages include better overall unit pricing and longer-term price protection. One key difference is that Microsoft's Enterprise Agreement also allows clients to true-down their subscription licenses at the anniversary of the three-year agreement.

Understanding Cloud spend to leverage negotiations

Another recommendation would be for companies to leverage their entire Microsoft or Google spend and footprint during negotiations, especially to see if they can co-term their various agreements.

While cloud teams typically rely on reservations, savings plans, and forecasts to optimize their commitments, companies should make sure they understand any advantages they can use in their licensing models. For example, Azure's “bring your own license” may make buying Server or SQL through EA more advantageous than on-demand.

Microsoft Copilot or Google Gemini pricing?

Microsoft Copilot (powered by OpenAI's advanced LLMs, such as GPT-4) and Google Gemini (powered by Google's AI technologies) both aim to boost user productivity through AI integrations within their respective ecosystems. They offer a comprehensive list of features, such as content generation, summarization, analysis, and contextual suggestions to empower teams and create efficiencies.

Microsoft and Google are currently offering fixed per-user prices for each AI module, allowing businesses to pick and choose which users can use the AI functionality. The list price for each AI module is similar to that of the productivity license (Workspace or Microsoft 365), effectively doubling your monthly spend. However, many of these new add-on products, for example, GCP’s Anthropic, Google’s Gemini, Microsoft’s Co-pilot, Microsoft Power Automate, are effectively being used as ‘sweeteners’ during negotiations to help secure improved discounting on core products.

In order to reduce costs and optimize efficiency across the business, CIOs need to be able to understand the options they have before proceeding, particularly when it comes to productivity tools, to avoid unnecessary headaches and lengthy contract agreements. Without understanding the features and benefits new digital tools provide and the costs associated, many CIOs unknowingly agree to contracts which could cost them more than what they’re already paying and be less efficient.

Before looking into new digital platforms or services, especially productivity tools, it is important to reevaluate the current service and identify if improvements can be made to maximize value to avoid purchasing anything new. If this isn’t an option, then CIOs need to identify when the time is right to change and whether it is more valuable to agree to one or three-year contract agreements.

We've rated the best collaboration platform for teams.

This article was produced as part of TechRadarPro's Expert Insights channel where we feature the best and brightest minds in the technology industry today. The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing find out more here: https://www.techradar.com/news/submit-your-story-to-techradar-pro

Here are the answers for The New York Times Mini Crossword for Nov. 26.

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Yakima residents can choose among plenty of high-speed internet plans with symmetrical upload speeds. Here are the top picks.

Anthropic's experiments with giving Claude AI control of your computer are taking a new tone, literally. Voice control could potentially change how you get your device to operate. The AI assistant developer has teamed with Hume AI and its new Empathic Voice Interface (EVI) 2 to give Claude a grasp of the emotion behind our words and responds in kind.

That's about more than just matching your vibe in a conversation. It smooths the connection between what you say and how Claude can control your computer. Essentially, EVI 2 turns your voice into text and sends it to Claude. Claude then controls the computer, moving the mouse, clicking buttons, and even taking screenshots. Claude then uses plain language to explain its process, text that EVI turns into natural-sounding, human-like speech. It's both a conversation and a way to complete tasks on a computer without a mouse or keyboard.

Hume wants AI to feel more natural and intuitive to use. Instead of typing commands or navigating clunky menus, you can have fluid, emotionally intelligent conversations with your devices.

Imagine telling your laptop, “I’m feeling a little overwhelmed. Can you organize my to-do list?” and having it respond in a soothing voice with just the right balance of empathy and efficiency while actually talking you through your list and putting it together on the screen in front of you. You can see how it works in the video below.

Voice control

"By integrating Claude with EVI, we've created something truly special. Claude's frontier natural language capabilities and personality complement EVI's expression understanding and empathy, so EVI can “act out” Claude’s responses and generate fluid, context-aware conversations that feel remarkably human,” Hume founder Alan Cowen explained in a blog post. "Claude is very eloquent. It has a really good personality that people enjoy talking to."

It's becoming more common to give generative AI assistants voice interfaces, whether ChatGPT's Advanced Voice Mode or Microsoft's Copilot Voice. The latest AI models allow for adaptive assistants that can respond when you interrupt and switch topics easily – far more so than earlier voice assistants from Amazon or Google. Combine that with control over your computer, and suddenly, new horizons open. Technology becomes more accessible to people with disabilities or those doing other things with their hands simultaneously, making multitasking easier.

Of course, any kinks will need to be worked out. The equivalent of an AI hallucination could be disastrous if the AI also has control over your files and messaging services. Plus, privacy becomes even more important when the digital equivalent of keystrokes and browser history becomes part of the AI record. Even so, this deal between Hume AI and Anthropic is still a big step for personalizing AI when it comes to computer control.

You might also like

• A new AI feature can control your computer to follow your orders
• You and your friends can now share and remix your favorite conversations with the Claude AI chatbot
• Claude joins the AI chatbot desktop app rush but leaves some features behind

Anthropic's experiments with giving Claude AI control of your computer are taking a new tone, literally. Voice control could potentially change how you get your device to operate. The AI assistant developer has teamed with Hume AI and its new Empathic Voice Interface (EVI) 2 to give Claude a grasp of the emotion behind our words and responds in kind.

That's about more than just matching your vibe in a conversation. It smooths the connection between what you say and how Claude can control your computer. Essentially, EVI 2 turns your voice into text and sends it to Claude. Claude then controls the computer, moving the mouse, clicking buttons, and even taking screenshots. Claude then uses plain language to explain its process, text that EVI turns into natural-sounding, human-like speech. It's both a conversation and a way to complete tasks on a computer without a mouse or keyboard.

Hume wants AI to feel more natural and intuitive to use. Instead of typing commands or navigating clunky menus, you can have fluid, emotionally intelligent conversations with your devices.

Imagine telling your laptop, “I’m feeling a little overwhelmed. Can you organize my to-do list?” and having it respond in a soothing voice with just the right balance of empathy and efficiency while actually talking you through your list and putting it together on the screen in front of you. You can see how it works in the video below.

Voice control

"By integrating Claude with EVI, we've created something truly special. Claude's frontier natural language capabilities and personality complement EVI's expression understanding and empathy, so EVI can “act out” Claude’s responses and generate fluid, context-aware conversations that feel remarkably human,” Hume founder Alan Cowen explained in a blog post. "Claude is very eloquent. It has a really good personality that people enjoy talking to."

It's becoming more common to give generative AI assistants voice interfaces, whether ChatGPT's Advanced Voice Mode or Microsoft's Copilot Voice. The latest AI models allow for adaptive assistants that can respond when you interrupt and switch topics easily – far more so than earlier voice assistants from Amazon or Google. Combine that with control over your computer, and suddenly, new horizons open. Technology becomes more accessible to people with disabilities or those doing other things with their hands simultaneously, making multitasking easier.

Of course, any kinks will need to be worked out. The equivalent of an AI hallucination could be disastrous if the AI also has control over your files and messaging services. Plus, privacy becomes even more important when the digital equivalent of keystrokes and browser history becomes part of the AI record. Even so, this deal between Hume AI and Anthropic is still a big step for personalizing AI when it comes to computer control.

You might also like

• A new AI feature can control your computer to follow your orders
• You and your friends can now share and remix your favorite conversations with the Claude AI chatbot
• Claude joins the AI chatbot desktop app rush but leaves some features behind

IPVanish has made a few small strides since my previous review, but I’m hopeful for its planned improvements in 2024.